Warranty Administrator

About MEC Aerial Work Platforms

For 50 years, MEC Aerial Work Platforms has built a reputation on delivering A Better Solution by bringing operator-first innovations to the market. Based in Kerman, Calif., MEC is known for patented and award winning product designs that set the standard for productivity and performance. From micro scissor lifts to MAX Series boom lifts and carry-deck cranes, MEC is leading the market with a bold and growing product lineup. If you are ready to make an impact at an industry leader, come join Team MEC!

Department: Product Support
Reports To: Product Support Manager

Salary Range: $22-$28 per hour

Job Purpose

The Warranty Administrator manages the warranty process for MEC equipment, coordinating customer claims, returned parts, supplier reimbursements, and customer credits. This position ensures claims are processed accurately and timely while maintaining professional communication with customers, suppliers, and internal departments.

Key Responsibilities

• Receive, review, process, and track customer warranty claims.
• Issue and track Warranty Return Authorizations (RAs) and coordinate parts returns.
• Communicate claim status, return requirements, and credit updates to customers.
• Submit supplier warranty claims and follow up on reimbursements and credits.
• Inspect and evaluate returned parts to support claim validation.
• Maintain accurate warranty records and supporting documentation.
• Coordinate with Product Support, Parts, Service, and Accounting as needed.
• Identify recurring warranty issues and communicate findings to management.
• Maintain an organized workspace and follow company safety procedures.
• Perform other related duties as assigned.

Required Skills and Qualifications

• High school diploma or equivalent required; college education preferred.
• Previous warranty, customer service, parts, or administrative experience preferred.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong written and verbal communication and customer service skills.
• Excellent attention to detail, organization, and problem-solving abilities.
• Basic mathematical skills and general mechanical and electrical knowledge.
• Ability to manage multiple priorities and work independently and as part of a team.
• Willingness to learn new systems and perform hands-on parts inspections.
• Valid driver's license and reliable transportation, if required for assigned duties.

Physical Requirements

Must be able to perform essential job functions, with or without reasonable accommodation. Duties may include prolonged sitting and computer use, standing, walking, bending, and handling returned parts. Ability to lift up to 50 pounds, with or without reasonable accommodation, may be required. Regular and predictable attendance is required.

Disclaimer

This job description outlines the general responsibilities and qualifications of the position and is not an exhaustive list of duties. Responsibilities may change based on business needs.

Pay: $22.00 - $28.00 per hour

Expected hours: 40.0 per week

Work Location: In person