Warranty Administrator

Description:

Shealy Truck Centers is in search of someone to join our team as a Warranty Administrator at our Columbia location. Shealy Truck Centers is a Full-service Truck Dealership and represents Mack, Volvo, Isuzu, Cummins and TICO. We also represent Clark & Clement Trailers. Shealy's has been family owned and operated since 1932. Love a challenge? We are here for you! Come Grow with us!

Warranty Administrator Benefits:

• Monday-Friday day position
• PTO Accrual Plan
• Salary Position
• 401k plus employer match
• Medical benefits
• Dental and Vision benefits
• Life insurance
• Paid Training
• Company Events throughout the year

Warranty Administrator Responsibilities:

• File all Mack, Volvo, Prevost, Clement, Cummins, Eaton, Meritor, Parts Warranty and any other claim considered warranty
• Ship all requested parts back to OEM when required (twice monthly)
• Maintain files of all OEM claims.
• Maintain racks with all safety recalls and product improvements for all brands represented.
• Purge warranty parts return racks of parts not requested monthly and maintain warranty return area.
• Check weekly status of filed claims upon disposition and file as required.
• Update aging account reports
• Submit to Service Managers or Parts Managers any warranty write off’s or rebills to customers.
• Resolve any warranty issues with both Service and Parts
• Communicate with customers and sales personnel on warranty issues and provide requested information.
• Communicate warranty alerts to Service departments when issued
• Keep up with all required training.
• Appeal warranty claims when needed.
• Turn in cores for warranty claims.
• Work with DSMs.
• Communicate with warranty analysts as needed on warranty issues.
• Turn in scheduled clean-ups to CFO for posting after monthly warranty meeting.

Requirements:

Warranty Administrator Requirements

• Experience in Truck Dealer Recommended not Required
• 5+ years of experience preferred
• Detail oriented
• Excellent verbal and written skills.
• Excellent people skills.
• Basic computer skills
• Basic mechanical aptitude and knowledge.
• Factory certification in warranty administration.
• Goal oriented. Able to set priorities and focus on meeting deadline
• Detail oriented. Takes pride in completing work with a high degree of accuracy.
• Creative
• Good interpersonal skills. Likes dealing with people.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.