Warranty Administrator (Onsite)

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.
 
At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.
 
If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!    

Warranty Administrator (Onsite)

 
 
Job Description:  

• Prepare, submit and track manufacturer warranty claims.
• Review repair orders, technician notes, diagnostic results and supporting documentation for accuracy.
• Ensure claims comply with manufacturer policies, procedures and submission deadlines.
• Follow up outstanding, rejected or returned claims and resolve discrepancies.
• Maintain accurate warranty records and supporting documentation.
• Identify recurring claim issues and advise service teams on documentation requirements.
• Assist with manufacturer warranty audits and provide requested documentation.
• Support efficient communication between the service department, manufacturers and customers.

 
Qualifications:  

• Bachelor's Degree and/or training; or equivalent combination of education and experience.
• Understanding of automotive service, repair orders and dealership operations.
• Previous warranty administration or automotive dealership service department experience is a plus.
• Ability to manage competing deadlines effectively.
• Demonstrated commitment to continuous improvement.
• Strong attention to detail and data-entry accuracy.
• Strong organisational skills and good time management.
• Strong communication skills, both written and verbal.