Warranty Assistant

About Us

Jetour & Soueast Motors Mexico is a fast-growing automotive brand committed to building a user-centric presence in the Central and South American markets. As part of our expansion and new corporate office opening, we are looking for a professional and service-oriented Receptionist to be the face of our organization.

Purpose

Support the Aftersales Service area by reviewing, validating and processing warranty claims submitted by dealers, ensuring each claim complies with Soueast Motor México warranty policy and procedures. The position verifies technical documentation (repair orders, diagnoses, parts and labor), keeps accurate claim records in Excel and in the warranty system, and communicates results to dealers in a timely way. Expected results are accurate and timely claim processing, low error and rejection rates, and complete, up-to-date records. This is an entry-level position designed for a recent automotive engineering graduate who will learn the warranty process, and the technical-administrative judgment it requires, from the ground up.

Position Tasks and Responsibilities

• Receive and review warranty claims submitted by dealers, verifying that they meet warranty policy, coverage period/mileage and documentation requirements.
• Validate technical information of each claim (vehicle system/subsystem, failure description, diagnosis, repair performed, parts replaced and labor time) for consistency and correctness.
• Approve, reject or return claims for correction, documenting the reason and communicating the result to the dealer clearly and on time.
• Capture and keep claim data up to date in the warranty system and in Excel control files (claim status, amounts, parts, failure codes, dealer, VIN).
• Prepare periodic warranty reports (claims by model, system, failure code and dealer; processing times; rejection reasons) and share them with the Aftersales team.
• Identify repeated failures and unusual patterns by system/subsystem and escalate them to the Warranty Manager / Technical area for follow-up.
• Follow up on parts returns and technical e3vidence requested from dealers, and support the resolution of claim-related inquiries.
• Keep orderly, traceable records of every claim and comply with internal procedures, deadlines and audit requirements.
• Learn and apply warranty policies, procedures and systems, with support from the Warranty Supervisor during the initial development period.

Knowledge of:

• Vehicle systems and subsystems (engine, transmission, brakes, suspension, steering, electrical/electronic, HVAC, body); basic familiarity with hybrid/PHEV technology is a plus.
• Basic understanding of automotive warranty concepts (coverage, exclusions, failure analysis); full training will be provided on the job.
• Microsoft Office, especially Excel (formulas, lookups, filters, pivot tables), plus Word and Outlook.

Skills:

• Intermediate Excel: lookups (VLOOKUP/XLOOKUP), filters, pivot tables and basic reports.
• Basic English (reading technical documents and writing short emails).
• Analytical thinking and strong attention to detail when reviewing technical documentation.
• Clear written and verbal communication with dealers and internal teams.
• Organization, time management and ability to meet processing deadlines.
• Eagerness to learn, openness to feedback and ability to work in a team.

Experience / Education:

• Education: Bachelor's degree in Automotive Engineering (or related field).
• Experience: no previous experience required; recent graduates or early-career profiles (0-2 years) are welcome. Internships, social service or projects in the automotive industry are a plus.
• Interest in building a career in aftersales and warranty.