Warranty Coordinator

Warranty Coordinator

Location: Ottawa, Ontario

Industry: Residential Construction

Employment Type: Full Time

The Opportunity

Our client is seeking an organized, customer-focused Warranty Coordinator to support the after-sales service process for new homeowners in Ottawa.

Acting as a central point of contact between homeowners, service technicians, trades and internal teams, you will keep warranty files moving, appointments coordinated and records accurate from the initial submission through completion.

Key Responsibilities

• Coordinate the intake, review and tracking of Tarion warranty submissions, including initial, mid-year, one-year, two-year and major structural defect forms.
• Communicate with homeowners to acknowledge concerns, arrange access and provide timely updates on outstanding service items.
• Schedule service technicians and trade partners based on urgency, availability and the work required in each home.
• Prepare appointment packages and ensure technicians and trades have the information, documentation and access details needed before attending.
• Create service work orders for customer-care items that are not captured on a Tarion form and follow them through to completion.
• Maintain accurate and current records in Newstar, OLW and other customer-care systems, including notes, status changes and supporting documentation.
• Support the broader customer-care team with additional coordination and administrative duties as needed.

Qualifications and Experience

• 3+ years of experience in warranty, customer care, service coordination or a comparable role.
• Residential construction experience.
• Post-secondary education in business administration, construction, customer service or a related discipline is an asset.
• Working knowledge of the Tarion warranty process and construction performance guidelines is highly valued.
• Experience with Newstar, OLW or similar homebuilder and service-management software is an asset.
• Strong scheduling and organizational skills, with the ability to manage competing priorities and a high volume of open items.