Warranty Manager

Manager is responsible for overseeing the complete warranty process for Bluenest homeowners after the delivery of their new home. This position serves as the primary point of contact for homeowners regarding warranty requests, ensuring that concerns are addressed professionally, efficiently, and in accordance with Bluenest’s warranty policies and standards.

The Warranty Manager coordinates warranty tickets from initial submission through completion, working closely with homeowners, construction teams, subcontractors, vendors, and internal departments to ensure timely resolution and a high level of customer satisfaction.

This role requires strong organization, communication, problem-solving, and customer service skills, as well as the ability to manage multiple warranty requests and operational priorities simultaneously.

Key Responsibilities

Warranty Operations

• Manage the complete lifecycle of homeowner warranty requests, from initial submission through resolution and closure.
• Review, document, prioritize, and assign warranty tickets based on urgency, warranty coverage, and required trade or vendor.
• Coordinate inspections, service appointments, repairs, and follow-up visits with homeowners and subcontractors.
• Monitor open warranty tickets to ensure issues are progressing within established service timelines.
• Maintain accurate and up-to-date warranty records, documentation, photographs, correspondence, and completion status.
• Verify that completed warranty work meets Bluenest quality standards before closing tickets when applicable.
• Identify recurring construction or workmanship issues and communicate trends to construction and management teams.
• Assist with developing and improving warranty procedures, workflows, and service standards.

Homeowner Customer Service

• Serve as a primary point of contact for homeowners during the warranty period.
• Respond to homeowner questions, concerns, and warranty requests in a professional, timely, and solution-oriented manner.
• Clearly explain the warranty process, coverage, timelines, and next steps to homeowners.
• Set appropriate expectations regarding repairs, scheduling, and responsibilities.
• Maintain positive relationships with homeowners while professionally handling complaints, escalations, and difficult situations.
• Conduct follow-up communication to ensure homeowners are informed throughout the resolution process.
• Help create a smooth and positive post-closing customer experience that reflects the Bluenest brand.

Vendor & Subcontractor Coordination

• Coordinate with subcontractors, vendors, and service providers to schedule and complete warranty repairs.
• Communicate the scope and expectations of each warranty request clearly to the responsible trade.
• Follow up on outstanding vendor assignments and escalate delays when necessary.
• Review completed work and homeowner feedback to ensure service expectations are met.
• Assist in tracking vendor performance, response times, recurring issues, and overall warranty quality.

Administrative & Reporting Responsibilities

• Maintain organized warranty files and documentation for each homeowner and property.
• Track warranty metrics including open tickets, completed tickets, response times, aging tickets, recurring issues, and outstanding repairs.
• Prepare regular warranty reports and updates for management.
• Monitor warranty-related expenses and assist with identifying opportunities to reduce recurring costs.
• Maintain accurate records within the company’s warranty management software, CRM, or other operational systems.
• Assist with warranty-related documentation required by management, homeowners, vendors, or other stakeholders.

Cross-Department Collaboration

The Warranty Manager will work closely with:

• Construction and Field Operations
• Project Managers
• Superintendents
• Purchasing
• Accounting
• Sales and Closing Teams
• Subcontractors and Vendors
• Homeowners

The position is expected to communicate warranty trends and recurring issues back to construction and operations teams to help improve future home quality and reduce repeat warranty claims.

Pay: $80,000.00 per year

Work Location: In person