WARRANTY PROCESSOR

• rocess and submit warranty claims to the manufacturer or authorized warranty provider.
• Review repair orders, job cards, invoices, and supporting documents for completeness and accuracy.
• Verify warranty coverage, parts, labor, and repair details before claim submission.
• Coordinate with service advisors, technicians, parts personnel, and accounting regarding warranty claims.
• Monitor the status of submitted warranty claims and follow up on pending claims.
• Handle rejected or returned claims and make necessary corrections or additional submissions.
• Ensure warranty claims are submitted within prescribed deadlines.
• Maintain accurate records of warranty claims, approvals, rejections, and payments.
• Prepare warranty reports and monitor claim performance.
• Ensure proper documentation and compliance with warranty policies and procedures.
• Coordinate with customers when additional information or documentation is required.
• Assist in warranty audits and provide necessary supporting documents.
• Identify recurring warranty issues and report concerns to management.
• Perform other warranty-related administrative duties as assigned.

Qualifications:

• College graduate or vocational graduate, preferably in Automotive Technology, Business Administration, or a related field.
• With experience in warranty processing, automotive dealership, service operations, or claims processing is an advantage.
• Knowledge of automotive parts, repairs, and warranty procedures is preferred.
• Detail-oriented and highly organized.
• Good communication, coordination, and follow-up skills.
• Proficient in Microsoft Office and basic computer applications.
• Able to work accurately under pressure and meet deadlines.
• Trustworthy and capable of handling confidential company and customer information.