Warranty Processor

Duties & Responsibilities:

• Process and submit warranty claims accurately and within the required manufacturer timelines.
• Review Job Orders, repair orders, technician reports, parts, labor, and supporting documents for warranty eligibility.
• Verify warranty coverage, terms, policies, and repair procedures before claim submission.
• Coordinate with Service Advisors, Technicians, Parts, and Accounting to complete required warranty documentation.
• Monitor submitted claims, follow up on pending or rejected claims, and resolve discrepancies promptly.
• Maintain accurate records of warranty claims, approvals, reimbursements, and related documents.
• Prepare warranty reports and monitor claim status, rejection rates, and outstanding claims.
• Ensure compliance with manufacturer warranty policies, dealership procedures, and audit requirements.

Qualifications:

• College graduate, preferably in Accounting, Business Administration, Automotive, or a related field.
• With experience in automotive warranty processing, dealership, service center, or after-sales operations is preferred.
• Knowledge of automotive parts, labor, Job Orders, and repair documentation is an advantage.
• Familiarity with manufacturer warranty policies and warranty claim systems is highly preferred.
• Proficient in MS Office, particularly Excel, and comfortable using computerized systems.
• Highly organized, detail-oriented, accurate, and able to meet deadlines.
• Good communication and coordination skills.
• Professional, trustworthy, and able to handle confidential customer and vehicle information.

Pay: Php19,500.00 - Php22,200.00 per month

Benefits:

• Employee discount
• Health insurance

Work Location: In person