Warranty Processor

JOB RESPOSIBILITIES:

1. Evaluates the PMS of the vehicle under the warranty

2. Check the cost of the parts subject to warranty;

• If below 20k, decide if replaceable
• If above 20k, make a quality report for the information and approval of MMPC

3. Coordinate to Parts station about the available parts

4. Receives warranty parts and organize to storage room

5. Explain to client the warranty policies

6. Coordinate with the PDI about the shipping plane submitted to MMPC

7. Prepares report of warranty claims

8. Encodes and Prepares report to Service Manager, accounting department and MMPC

OTHER RESPONSIBILITIES

· Perform other official duties as assigned by the Service Manager and by the Senior Managers of the organization

QUALIFICATIONS AND EXPERIENCE:

ESSENTIAL

·       College Graduate

·       Strong customer service and analytical skills

·       Good communication skills

DESIRABLE

2 years of experience in automotive industry