Warranty Processor

About the role

We are looking for a detail-oriented and responsible Warranty Processor to manage the preparation, submission, and follow-up of all warranty claims with vehicle manufacturers and suppliers. This role ensures that claims are processed accurately, efficiently, and in compliance with manufacturer guidelines, supporting the company's service operations and customer satisfaction.

Key responsibilities

• Prepare, check, and submit warranty claims to manufacturers/suppliers according to brand policies and guidelines
• Ensure all repair orders, job sheets, parts usage, and technician notes are complete and accurate before claim submission
• Track claim status, follow up with manufacturers, and resolve rejected or pending claims
• Ensure all warranty jobs are processed according to the manufacturer's SOP and warranty procedures
• Generate weekly and monthly reports on claim approvals, rejections, and outstanding cases for management review
• Work closely with service advisors, technicians, and parts controllers to ensure accurate warranty documentation
• Monitor warranty expenses and ensure claims are maximized to reduce company cost exposure
• Stay updated with manufacturer warranty bulletins, policies, and system updates

About you

• Diploma/Degree in Business Administration, Automotive Technology, or related fields
• Minimum 1 year experience in warranty processing or aftersales administration (automotive industry preferred)

Benefits

• Opportunities for promotion
• Professional development

About us

Established in 2012, CS Automotive Group has grown from a singlular Peugeot dealership in Butterworth into one of Northern Malaysia's leading multi-brand automotive groups. Our portfolio proudly represents renowned automotive brands including Proton, Proton e.MAS, Peugeot, Chery, and GWM, serving thousands of customers through our network of dealerships and service centers.