Warranty Processor- Ford Batangas

Responsibilities:

• Maintaining / updating equipment registrations
• Experience working with Automotive Warranty Claims
• Resolving pricing errors on claims
• Updating warranty coverage periods on equipment
• Answering dealer questions about warranty policy and claim submission
• Resolving dealer issues with claim entry and submission
• Developing and maintaining internal standard operating procedure documentation

Basic Qualifications:

• Automotive technical training or equivalent work experience
• Min. of 1 year of Customer Service experience
• Provide clear written and oral communication
• Knowledge of Microsoft Suite and basic computer skills