Warranty Processor - Proton

Join CS Automotive Group – Drive Your Career to the Next LevelCompany Profile

Established in 2012, CS Automotive Group has grown from a single Peugeot dealership in Butterworth into one of Northern Malaysia’s leading multi-brand automotive groups. Over the years, we have continuously expanded our footprint and strengthened our market presence across Penang and Kedah.

Today, our portfolio proudly represents renowned automotive brands including Proton, Proton e.MAS, Peugeot, Chery, and GWM, serving thousands of customers through our network of dealerships and service centers.

Our journey is built on continuous growth and innovation:

• Leading automotive group in Northern Malaysia
• Authorized dealer for multiple international and national automotive brands
• Exclusive GWM dealership in Northern Malaysia
• Strong reputation for customer satisfaction and after-sales excellence

As we continue to grow, we are looking for a customer-focused and organized Warranty Processor to join our Service Department. This role plays an important part in managing warranty claims, coordinating with relevant parties, and ensuring accurate and timely claim processing to support a smooth after-sales service experience.

Why Join Us?

• Be part of a well-established and growing automotive group.
• Work with some of the most recognized automotive brands in Malaysia.
• Attractive remuneration package with performance incentives.
• Career advancement opportunities within a multi-brand organization.
• Comprehensive product and service training.
• Supportive and collaborative working environment.

At CS Automotive Group, we believe that excellent after-sales service builds lasting customer relationships. Join us and become part of a team committed to delivering exceptional service at every customer touchpoint.

Job Summary:

We are looking for a detail-oriented and responsible Warranty Processor to manage the preparation, submission, and follow-up of all warranty claims with vehicle manufacturers and suppliers. This role ensures that claims are processed accurately, efficiently, and in compliance with manufacturer guidelines, supporting the company’s service operations and customer satisfaction.

Key Responsibilities:

• Warranty Claim Management:

Prepare, check, and submit warranty claims to manufacturers/suppliers according to brand policies and guidelines.

• Documentation & Verification:

Ensure all repair orders, job sheets, parts usage, and technician notes are complete and accurate before claim submission.

• Monitoring & Follow-Up:

Track claim status, follow up with manufacturers, and resolve rejected or pending claims.

• Compliance:

Ensure all warranty jobs are processed according to the manufacturer’s SOP and warranty procedures.

• Reporting:

Generate weekly and monthly reports on claim approvals, rejections, and outstanding cases for management review.

• Coordination:

Work closely with service advisors, technicians, and parts controllers to ensure accurate warranty documentation.

• Cost Control:

Monitor warranty expenses and ensure claims are maximized to reduce company cost exposure.

• Continuous Improvement:

Stay updated with manufacturer warranty bulletins, policies, and system updates.

.Requirements:

• Diploma/Degree in Business Administration, Automotive Technology, or related fields.
• Minimum 1 year experience in warranty processing or aftersales administration (automotive industry preferred).

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person