Warranty Services Representative - Empire Homes

Your Impact at Empire The Warranty Services Representative ensures an exceptional homeowner experience by managing warranty claims and coordinating timely, cost-effective repairs. This role partners closely with homeowners, trade partners, and internal teams to evaluate issues, resolve concerns, and uphold warranty standards.

This role is located on site in multiple assigned communities within the Houston, TX division.

What We Are Looking For

• 2+ years of residential construction/remodeling, warranty/customer service, real estate, property management experience
• Strong background in customer service, problem solving and time management
• Excellent verbal and written communication; demonstrated ability to collaborate and manage relationships; attention to detail

Why Join Empire? Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. Just as every nail driven and every beam laid sets the stage for creating a home, at Empire, we believe our employees lay the foundation for us to do great work and Fuel Growth in People and Places.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• Opportunity to collaborate with other skilled and visionary professionals.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer paid benefits.
• Invest in your future with employer sponsored 401k plans.
• Keep growing your career with continuing education support and opportunities for learning & development.
• Join a company that believes your time outside of work is just as important as your time inside work.

What You’ll Be Doing Each Day

• Manage and triage warranty claims, ensuring alignment with construction standards, warranty guidelines, and budget parameters.
• Coordinate and schedule service work with trade partners to deliver timely, efficient completion of repairs.
• Communicate proactively with homeowners, including educating them on home maintenance and clarifying warrantable vs. non-warrantable items.
• Conduct homeowner meetings and follow-ups to confirm issue resolution and maintain high satisfaction levels.
• Maintain accurate documentation of claims, communications, and completed work while collaborating with sales and construction teams and performing minor repairs as needed.

Who We Are We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, Tennessee, and Colorado.

There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Our purpose is Fueling Growth in People and Places and your experiences at Empire will take you where you want to grow.

Empire Communities is an equal employment opportunity employer and does not discriminate based on age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons.

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