Warranty Technician

Role Overview

Warranty technicians intensionally deliver a world class customer service experience to all homeowners through quality warranty service that builds trust and generates referrals.

Core Functions

• Complete all assigned warranty work orders.
• Answer incoming warranty calls with professionalism and proper documentation, as well as conducting proactive calls.
• Inspect all work for quality and completion within tolerances while delivering exceptional customer service.
• Order necessary supplies and deliveries for work orders in a timely manner.
• Maintain your work order and trade partner schedules with the provided company systems and technologies.
• Direct trade partner interactions, such as problem solving, collaboration and accountability for work needed.

Required Qualifications

Warranty technicians will have or learn basic home warranty repair skills and have the following superior qualifications:

• Communication
• Problem Solving
• Time Management
• Planning/Organization
• Mechanical Inclination

Preferred Qualifications

• Bilingual: English and Spanish language skills preferred.

Work Environment and Physical Requirements

• Field environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 20 - 75 pounds.

Hours and Schedule

• 45 - 50 hours per week (7am-5pm, M-F).
• On-call rotation for some nights and weekends.
• Minimal travel required for company events and inter-region collaboration.

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone
• Company Training Opportunities
• Company-Sponsored Vision Trips