Warranty Writer

AgriLink Equipment is searching for a dynamic, motivated individual to join our team as a Warranty Writer.

AgriLink Equipment is an agriculture equipment dealer with locations in Moose Jaw and Brownlee servicing Massey Ferguson, Fendt, Versatile, Morris, and MacDon product lines. As Warranty Writer, you will assist the Service Managers in maintaining a smooth running, efficient Service Department with a high degree of customer satisfaction. The Warranty Writer is responsible to administer and and process warranty claims, based on the manufacturer’s or supplier’s criteria. They work closely with the Service Departments and provides internal personnel with information on all warranty matters.

Responsibilities

• Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Follow procedures for quick and efficient handling of warranty items, including proper storage of these items
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
• Maintain up to date technical qualification by completing all training programs assigned by the Service Manager
• Maintains the service library along with the Service Department filings and records with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Willing to work occasional weekends, as requested (April – October)
• Other duties assigned by Service Manager

Skills & Qualifications

• Good understanding of the Agriculture industry, familiarity with Agricultural equipment and a strong mechanical aptitude. Training will be provided.
• Ability to read and interpret documents such as repair orders and procedure manuals.
• Ability to write routine reports and correspondence
• Advanced interpersonal and presentation skills
• Self-motivated and results-oriented
• Ability to negotiate customer complaints to a satisfactory resolution
• Self-starter who can work independently and efficiently with an eager and motivated attitude and can take direction
• Valid driver’s license required
• Excellent verbal and written communication skills
• Proficiency with computers and Microsoft Office programs
• Excellent organizational and time management skills

AgriLink Equipment provides an excellent work environment, competitive wages, comprehensive benefit package, and RRSP program.

We would like to thank all who apply, however, only those candidates selected for an interview will be contacted.

Interested applicants can email resumes to [email protected]

Job Types: Full-time, Permanent

Pay: $47,500.00-$65,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Moose Jaw, SK: reliably commute or plan to relocate before starting work (required)

Work Location: In person