Warranty/Service Administrator

McIntosh & Son have an exciting opportunity for a  Warranty/Service Administrator to join our  Merredin team.

About the Role

You will provide end-to-end administrative support to our busy Service Department, with responsibilities across service coordination, invoicing, and warranty processing.

Key Responsibilities

• Administrative duties for the Service Department
• Manage repair orders from start to finish, including technician hours and progress tracking
• Process customer invoicing, including labour, parts, and expenses
• Coordinate warranty claims, submissions, and follow-ups
• Maintain accurate records via Tech App and ERP
• Communicate with customers regarding job updates and enquiries
• Provide general administrative support, reporting, and filing

About You

• Admin experience in a workshop or mechanical environment preferred
• Strong attention to detail and accurate data entry
• Excellent communication and organisation skills
• Able to manage multiple tasks in a fast-paced environment
• Confident with computers and systems (DMS experience an advantage, training provided)

Benefits

• Supportive team environment
• Established and growing business
• Up to 6 additional Flexi leave days

Apply Now

If you're looking for a role with variety and stability, we’d love to hear from you.  To submit your application please click the Apply Now button.

About Us

For more than 60 years, the McIntosh Group has set the benchmark in equipment management solutions, providing customers across Australia with unrivalled support in the agricultural and construction industries.

Having grown to employ over 650 people Australia-wide, our decision makers remain on the frontline, ensuring we continue to deliver and nurture our service-first culture.

Our aim is to build a continuously improving range of products and services that help our customers achieve their agronomic and financial objectives. In turn, this drives our business and creates opportunities for employee growth, resulting in recognition as both an employer and equipment supplier of choice.

McIntosh & Son will commence shortlisting immediately and reserves the right to close this position at any time.