Watch Technician

• Overview Of The Role:

  • The Watch Technician is responsible for delivering high-quality after-sales service through expert repair and maintenance of watches and clocks. Positioned in the Retail department, this role is crucial for sustaining customer satisfaction and driving service-revenue. Success in this position involves meeting service targets, providing accurate technical assessments of timepieces, and ensuring excellence in technical documentation and quality control procedures.

  What You Will Do:

  Technical Maintenance

  • Perform professional and technical repairs of watches and clocks.
  • Conduct regular quality control checks to verify service standards.
  • Consolidate and address technical issues effectively.

  Client Interaction

  • Provide technical estimates regarding the authenticity and reparability of watches.
  • Support after-sales service to maintain customer satisfaction and service revenue.

  Documentation Management

  • Follow up and manage all technical documentation related to service repairs.

  Performance Targets

  • Achieve the service targets set by the department.

Desired Candidate Profile

• Required Skills To Be Successful:

  • Expertise in watch and clock repair techniques.
  • Strong customer interaction and communication skills.
  • Proficiency in technical documentation management.
  • Ability to achieve and surpass service-related performance targets.

  What Qualifies You For The Role:

  • 10th Standard education or equivalent certification.
  • Minimum of 5 years of experience in a Service Technician role, specializing in watches.
  • Sound knowledge of watches and the watch industry, including brands and technical specifications.
  • Proficiency in MS Excel and Word for documentation and report generation.