Watchmaker

Be part of a legacy that blends tradition, innovation and excellence – welcome to Laings.

With a reputation built on quality, trust, craftmanship and timeless design, Laings has continued to build on a rich heritage, whilst simultaneously investing in its future. With seven showrooms, we are proudly one of the largest independent family-owned jewellers and purveyors of luxury watches in the UK. We carry forward a tradition of excellence in craftsmanship, outstanding customer care and a deep-rooted history that anchors our Laings story.

With the sixth-generation of the Laing family at the helm we are a family, a legacy and a community of passionate professionals that collaborate and contribute a wide range of skills and experience across all areas of our business. We offer supportive and inspiring environments, where expertise and personal connections flourish.

As you consider beginning your journey with us, know your enthusiasm and dedication will lead to growth, opportunity, and a fulfilling career. Bespoke training and career development are at the heart of our ambition; we aim to enhance your skills and provide you with access to leadership professionals, as you tell your story alongside ours.

The role of Watchmaker Level 2 plays an important role in supporting Laings’ growing service business, our long-term vision of investing in the Laings heritage and keeping unique skills alive.

What awaits you?

• Diagnose wristwatches, identify required parts, and recommend appropriate Laings Service Products.
• Maintain relevant brand accreditations and technical knowledge of brands, models, and service products.
• Carry out complete servicing of mechanical and quartz movements, including disassembly, repair, reassembly, lubrication, and adjustment.
• Perform quality checks on movement performance, cleanliness, timing, casing, polishing, and water resistance.
• Ensure completed work meets all quality standards and service order requirements before submission to Quality Control.
• Maintain workshop tools, machinery, materials, and a clean, safe working environment in line with workshop policies and SOPs.
• Manage service orders, material controls, and accurate progress updates to support efficient workflow.
• Meet productivity and quality targets while maintaining awareness of workshop and business KPIs.
• Handle consumables, chemicals, and machinery in accordance with Health & Safety requirements.
• Coach and support junior team members, share best practice, and contribute to continuous improvement of workshop procedures and brand standards.
• Escalate significant issues to line management when required.

 

 

Attributes and Experience

• Recognised qualification and/or proven experience as a professional watchmaker servicing mechanical movements.
• Hold at least one watch brand accreditation.
• Advanced knowledge of mechanical and quartz movements, casing work, bracelet adjustment, workshop tooling, and machinery.
• Excellent manual dexterity and attention to detail.
• Strong communication, organisation, and time management skills.
• Ability to work independently, prioritise workload, and maintain high levels of accuracy.
• Experience coaching and developing others.
• Basic proficiency in Microsoft Office, particularly Outlook and Word.
• Positive, enthusiastic approach to horology and teamwork.

Why join us at Laings?

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised instore and aftersales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.