Watchmaker Level 2

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION: Diagnose and repair watches (mainly QS) and support sales interventions. HOW WILL YOU MAKE AN IMPACT?

• Diagnose and repair watches, primarily focusing on quartz systems, ensuring high-quality service and customer satisfaction.
• Operate and adjust complex machinery and systems to optimize quality and productivity, generating solutions to complex inefficiencies.
• Lead day-to-day operations within the store department, providing guidance and support to team members.
• Deliver complex or nonstandard service operations, occasionally acting as a first-line supervisor for transactional operations.
• Troubleshoot and diagnose equipment for emergency repairs, and perform preventive maintenance routines to ensure operational efficiency.
• Provide exceptional customer service, identifying opportunities to secure new business and support customer retention. Responsibilities include processing cases, handling complex queries, and resolving customer issues.
• Conduct inventory-control management activities following established procedures to maintain accurate stock levels.
• Adhere to the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to safeguard the environment and the well-being of self and others.
• Develop a thorough understanding of the organization's policies, procedures, regulatory codes, and codes of conduct, ensuring compliance with mandatory standards.
• Continuously enhance process and technical skills through participation in assessment and development planning activities, as well as formal and informal training and coaching.
• Possess post-secondary non-tertiary education and demonstrate the ability to work independently as an experienced practitioner.
• Exhibit limited managerial experience, with the capability to lead and support team members effectively. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Experienced practitioner able to work unsupervised.

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