Watson LIMS Support Analyst

Role**

Watson LIMS Support Analyst

Required Technical Skill Set**

-Hands-on experience with IBM Watson LIMS.

-Experience in L2/L3 application support environments.

-Strong knowledge of SQL and relational databases (Oracle/SQL Server).

-Experience with incident, problem, and change management processes.

-Understanding of application integrations, APIs, and middleware concepts.

-Knowledge of Linux/Windows server environments.

-Experience with ticketing tools such as ServiceNow, JIRA, or Remedy.

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally it should not be more than 3-5)

-Experience in Watson LIMS configuration and customization.

-Scripting knowledge (JavaScript, Shell, Python, or similar).

-Exposure to ETL and reporting tools.

-Understanding of cloud platforms and DevOps practices.

Good-to-Have

Strong analytical and troubleshooting skills.

Excellent communication and stakeholder management abilities.

Ability to work in rotational shifts and on-call support models when required.

Ability to manage multiple priorities in a fast-paced support environment.

Strong documentation and problem-solving capabilities.

Responsibility of / Expectations from the Role

• Provide Level 2 and Level 3 support for IBM Watson LIMS applications.
• Analyze, troubleshoot, and resolve production issues within defined SLAs.
• Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
• Monitor application health and proactively identify system issues.
• Handle service requests, incident tickets, problem management, and change requests.
• Configure and maintain Watson LIMS workflows, forms, templates, and business rules.
• Support system upgrades, patches, hotfixes, and environment migrations.
• Participate in deployment activities and release management.
• Develop and support custom scripts, reports, and integrations.