Waybill Officer

Waybill Processing & Documentation

• Receive and process parcels and cargo for travel.
• Generate and issue waybills accurately using approved company procedures.
• Ensure all shipment information is correctly recorded and documented.
• Verify sender and recipient details before dispatch.
• Maintain accurate records of incoming and outgoing travel.

Cargo Handling & Tracking

• Monitor parcel movement from dispatch to delivery.
• Track and provide status updates when required.
• Coordinate with branch personnel to confirm receipt and delivery of cargo.
• Ensure proper tagging, sorting, and routing of luggage.

Customer Service

• Attend to customer inquiries regarding travel status and delivery schedules.
• Monitor parcel movement from dispatch to delivery.
• Provide guidance on shipping procedures, rates, and company policies.
• Handle customer concerns professionally and escalate issues where necessary.
• Maintain positive customer relationships through effective communication.

Operational Coordination

• Liaise with drivers, loaders, dispatch personnel, and branch teams.
• Ensure cargo is properly accounted for during loading and unloading.
• Support branch operations during peak periods.

Reporting & Documentation

• Prepare daily, weekly, and monthly waybill reports.
• Maintain travel registers and delivery records.
• Ensure all documentation is properly filed and accessible.
• Report discrepancies, missing items, or operational issues promptly.

Compliance & Standards

• Adhere to company policies and operational procedures.
• Ensure transparency and accountability in all travel activities.
• Comply with safety, transport, and documentation requirements.
• Maintain confidentiality of customer and travel information.

Qualifications

• Minimum of OND / HND / Bachelor's Degree in any relevant field
• 1–3 years' experience in logistics, transport operations, or cargo administration
• Basic computer literacy and record-keeping skills
• Strong communication and customer service skills High attention to detail and accuracy
• Ability to work under pressure and meet deadlines

Pay: ₦70,000.00 per month

Work Location: In person