Are you passionate about helping women take meaningful steps toward lasting recovery and life transformation? Join Union Gospel Mission in a welcoming, Christ-centered community where your leadership, compassion, and faith can make a lasting difference. In this vital ministry role, you will guide the Next Steps Program, support clients through important transitions, and partner with dedicated staff and volunteers to help women build hope, stability, and a new future.

UGM (Union Gospel Mission) considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

Manage and oversee the Next Steps Program. Supervise all Volunteers and Staff who serve in the program. Conduct client intake interviews for Next Steps, Resident Volunteer and Life Recovery Programs.

Key Result Area #1: MANAGEMENT AND SUPERVISION (or Leadership & Teamwork)

• Manage and oversee the Next Steps Program at Women & Children’s Shelter to include intake, class, volunteer oversight, assessments, curriculum, scheduling, and transitioning.
• Uphold UGM’s mission statement, cultural core values, and their indicators
• Be outward facing and the main point of contact for interested parties in the LIFE Recovery Program. Return all calls and emails within 24 hours of receipt.
• Implement Strategic Plan, ensuring that strategic objectives are progressively achieved
• Ensure alignment and collaboration of Next Steps Program with Life Recovery Program (WRS, UGM Men’s Program, and WRC) to promote long-term recovery and life transformation
• Participate in Outcome Based Management Process, e.g., SWOT’s, SMART goals, one-on-ones
• Maintain all client notes in Waypoint for cross-department communication and to maintain meaningful statistics and to substantiate the effectiveness of the ministry
• Ensure both WCS (Women s Crisis Shelter) and WRS (Women’s Recovery Spokane) Directors are aware of all critical activities and concerns with clients, programming, volunteers slated for WRS.
• Attending meetings as assigned: i.e., staff, treatment team, team building, training, and strategic planning meetings for both WRC and WRS.
• Develop and maintain relationships with WCS, WRS and provide direct liaison support to community engagement partners to serve clients better and to identify potential clients for LIFE Recovery Program.
• Build relationships within the community to network, provide broader resources for clients, and identify potential LIFE Recovery clients.
• Provide Overviews for the LIFE Recovery Program bimonthly at WRS, in cooperation with the WRS staff. Distribute applications, receive completed applications, and follow up with applicants or potential applicants to encourage entrance to the LIFE Recovery program. Inform WRS Director of potential applicants following each Overview.
• Provide or ensure coverage for monthly WCS Resource Fairs to represent LIFE Recovery Program and Next Steps.
• Lead, attend or coordinate weekly recovery meetings onsite at WCS.
• Lead, attend or coordinate offsite outings with residents and staff.
• Provide support for required smoking cessation as required for WRS entry.
• Coordinate Move-ins between facilities by connecting with WRS Client Services Manager.
• Provide oversight for WRS residents when on Reflection Periods, as required by the WRS Program team, communicating progress with Director of WRS.

Key Result Area #2: CLIENT MANAGMENT

• Identify, recruit, and create relationships with clients interested in long term life recovery, with a focus on Shelter clients, but not limited to internal clientele.
• Arrange for door-to-door intake at WRS on rare occasions, encouraging time at WCS if possible.
• Interview and coordinate complete intake assessments on new residents, prepare for placement and assist in their transition to recovery the LIFE Recovery Program or another outside opportunity.
• Maintain office hours, and teach classes as assigned by WRS Director at WRS to ensure continued smooth transition of incoming clients in the LIFE Recovery Program.
• Ensure benchmarks are being met by clients and assessments are being completed until clients begin Phase 1, documenting and reporting findings to the Program team.
• Facilitate a smooth transition between Next Steps and the LIFE Recovery Program for all clients and staff.
• Work with clients who need community living guidance with staff or other clients.
• Become proficient in the Genesis process: participate in & arrange for client accountability, conflict resolution, and other meetings and apply other tools and skills of the Genesis processes when necessary.
• Provide one on one crisis management meetings with clients as needed.
• Obtain information from clients to determine if there are barriers to success in a long-term recovery program and work with Case Management Manager to assist in resolving barriers when appropriate: i.e., CPS involvement, parenting plans, outstanding warrants, DV threats, etc.
• Lead community meetings weekly and present a personal self-reflection once per trimester.
• Ensure curriculum being taught meets UGM expectations and is presented by trained staff and volunteers.
• Ensure individual counseling is scheduled and provided to residents. Review their treatment plan addresses their unique needs and desires.
• May be required to assist in obtaining various needs for clients, i.e., clothing, dietary needs, diapers, etc.
• Review, approve and deny pass and exception requests for Next Steps clients, ensuring all parties are informed of an absence.

Key Result Area #3: CASE MANAGMENT (WCS)

• Support Case Management Manager with weekly case management meetings and with staff and volunteers to meet the stated goals.
• Identify needs, participate in, and arrange for accountability, conflict resolution meetings and coordinate staff and residents when necessary.
• Ensure staff and volunteers receive training, oversight and necessary resources when working with Next Step clients.
• Support Case Management in accurately implementing and communicating extensions, late exceptions, work verification, chapel attendance and any other assigned duties.
• Review and be knowledgeable of individual clients’ Benchmark progression or delays to accomplishing goals

Key Result Area #3: CASE MANAGMENT (WRC, WRS, Men’s)

• Oversee and manage weekly case management meetings with staff and volunteers to meet the stated goals.
• Identify needs, participate in, and arrange accountability, conflict resolution meetings and coordinate staff and residents when necessary.
• Ensure staff and volunteer case managers receive training, oversight and needed resources to complete their assigned duties.

SKILLS & QUALIFICATIONS:

• Committed Christian, able, and willing to model servant-leadership and interested in being part of a ministry for the poor, homeless, drug addicted and mentally ill. Grounded in the Christian faith as a mature, active member of the body of Christ. In accordance with Union Gospel Mission Statement of Purpose, Statement of Vision, and Statement of Faith.
• Strong Interpersonal skills - exercise compassion and discernment while modeling the teachings of Jesus Christ.
• Able and willing, as a unified team member, to honor the leadership, chain of command, and standards and ministry objectives of Union Gospel Mission.
• Computer literate (Word, Excel, Outlook); able to complete documents, reports and accurately record Continue education as needed or required.
• Excellent communication skills including written, verbal, and instructional.
• Must have a teachable spirit and the ability manage multiple emotional and task related variables, listen, and make sound decisions in alignment with UGM’s purpose.
• Minimum 5 years of sobriety, if in recovery.
• Insightful, trustworthy, honest, reliable, model appropriate boundaries, and strong work ethic.
• Valid Washington or Idaho driver’s license– required.
• CPR/First Aid certification – required.
• Criminal background check clearance – required.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily indoors, with some outdoor activity, and may require climbing three flights of stairs, sitting, standing, bending, reaching, and going from building to building - Continuously.
• Requires working with a diverse population, many of whom struggle with homelessness, addiction, and mental illness – continuously.
• Requires a sustained level of high energy, stamina, and the ability to move about all the facilities regularly.
• Requires the ability to hear, see, and speak clearly – continuously.

EQUIPMENT/TOOLS USED:

• Computer (Word, Excel, Database, Outlook, Internet), Copier/printer, Phone, Fax, Breathalyzer, and Drug Testing Kit.
• Able to drive a van or company vehicle safely and legally with residents and, at times, children.

EDUCATION/EXPERIENCE:

• College degree in Social Work or related field – preferred.
• 5+ year’s prior related experience, or equivalent combination of education and experience – preferred.

This position requires a Conflict-of-Interest Statement and a Confidentiality Statement.

#UGMUKG

Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and Statement of Purpose upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

We offer a comprehensive and mission-aligned benefits package designed to support your well-being, growth, and work-life balance. Our benefits include competitive health coverage, generous paid time off, retirement contributions after one-year of service, and opportunities for professional development - all within a collaborative, purpose-driven environment.

Highlights:

• Medical, dental, and vision insurance (options for employees, their spouse and children)
• Generous PTO (20 days annually with carryover) and 7 additional paid holidays (carryover limits may apply)
• Retirement plan with employer matching contribution starting at year one and building on years 3, 5 and 7 matching employee contribution up to 5% at year 7)
• Professional development support
• Mission driven culture