We are hiring AV Technical Support Specialist - US Shift

Key Responsibilities:

• Provide first-line technical support for AV systems, video conferencing platforms (Microsoft Teams, Zoom), and related hardware/software via phone, email, and chat.
• Diagnose and resolve issues related to AV equipment, audio/video conferencing, digital signage, structured cabling, and wireless connectivity.
• Configure, test, and support AV systems, including cameras, microphones, displays, and control systems.
• Provide customer training and guidance on product functionality, troubleshooting, and best practices.
• Maintain accurate support documentation, knowledge base articles, and case records.
• Collaborate with installation teams, technical specialists, and OEM partners to resolve complex issues and escalate critical problems when required.
• Ensure high customer satisfaction through timely issue resolution and professional communication.

Qualifications & Requirements:

Certifications:

• Q-SYS certification preferred.
• AV, UC, telephony, or OEM certifications such as Crestron, Extron, Logitech, Cisco, Poly, or Zoom are highly desirable.
• Microsoft Teams Administrator Associate (MS-700) certification preferred.
• OSHA 10/30 certification is highly desirable.

Experience & Technical Expertise:

• 7+ years of experience supporting AV, video conferencing, and enterprise collaboration technologies.
• Strong expertise in Q-SYS Designer, Crestron Toolbox, Microsoft Teams, Zoom, Google Meet, PowerShell, and basic IP networking.
• Proven experience configuring, testing, troubleshooting, and maintaining AV systems, conference rooms, and AV control platforms.
• Experience providing remote technical support for deployments, commissioning, and installation teams.
• Ability to interpret wiring diagrams, schematics, and Bills of Materials (BOMs).
• Experience with CRM, ticketing, and service management platforms for tracking and resolving technical issues.
• Strong technical documentation skills, including knowledge base articles, procedures, and troubleshooting guides.
• Live event production experience with Microsoft Teams and/or Zoom is preferred.
• Excellent analytical, troubleshooting, communication, and customer service skills.
• Ability to effectively collaborate with stakeholders at all levels, from frontline technicians and end users to senior leadership and executives.
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.

Qualification: Any

Working Hours:  07:30 PM IST 04:30 AM IST (Mon – Fri)

Benefits:

• Free Pick and Drop available (work from the office)
• Free dinner and morning breakfast (work from the office)
• Medical Insurance