Wealth & Banking Service Helpdesk Analyst

Love solving technical problems people can't crack on their own? Join Accenture's Wealth Concierge Service Desk and become the go-to expert for the technology that keeps wealth and banking teams running. You'll work onsite in BGC on a night shift with weekends off — and grow into the technical SME your team leans on.

Note: Only applicants who already have the right to live and work in the Philippines are eligible.

What you'll do

• Own your ServiceNow queue — monitor incoming incidents, requests, and tasks, then triage and prioritize based on service desk requirements.
• Diagnose and fix complex issues across enterprise mobile devices, laptops, desktops, printers, operating systems, network connectivity, and business applications.
• Walk users through solutions remotely with clear, step-by-step guidance.
• Create, update, and route tickets in ServiceNow following documented processes, with complete notes on issues, steps taken, and resolutions.
• Team up with the Project Analyst to document new applications, procedures, and support playbooks.
• Join project meetings to give technical input, advise on implementation approaches, and flag risks and dependencies.
• Partner with internal technical teams to drive advanced issues to closure.
• Mentor teammates and serve as escalation point for complex technical issues — coaching on troubleshooting and customer communication.
• Act as subject matter expert for specialized technologies and support initiatives.
• Keep learning — ongoing training on new tools, technologies, and support practices.

What you'll need

• At least 2 years of relevant experience in help desk specific to digital banking/wealth management.

• Nice to have: hands-on experience with the ServiceNow ticketing system and wealth or brokerage applications.

The setup

• Shift: Night shift.
• Rest days: Weekends off.
• Work setup: Return to Office.
• Site: Taguig – Uptown Bonifacio Tower 3

Why Accenture: Accenture is a leading global professional services company helping the world's leading businesses, governments, and organizations build their digital core and optimize operations — with approximately 791,000 people serving clients in more than 120 countries.