T
Tekskills
Web Chat Agent
Skills
E-commerce WebsitesCRMCompliance
1 month ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
19 September 2026
What they need
Job Title: Webchat Agent
Location: Kolkata
Experience: 1+ Year
Key Responsibilities
- Handle customer queries through Webchat / Live Chat.
- Provide accurate, professional and timely responses.
- Resolve queries at first contact wherever possible.
- Handle multiple chats while maintaining quality and empathy.
- Use CRM and knowledge tools to resolve customer issues.
- Escalate complex or sensitive cases as required.
- Follow SLA, quality, compliance and process guidelines.
Required Skills
- 1+ year International Webchat / Live Chat experience.
- Excellent written English and typing skills.
- Strong customer service and communication skills.
- Good problem-solving and attention to detail.
- International process experience preferred.
- BFSI / Insurance / Telecom / Retail / E-commerce experience preferred.
If you are Interested, Please share me your resume to [email protected]
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