Web Chat Specialist

About Eminent4U Private Limited:

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As a Web Chat Specialist at Eminent4U Pvt Ltd, you are pivotal in fostering our customer support team. In this interactive role, you will engage with customers through web-based chat platforms, offering solutions, guiding product selection, and providing comprehensive support. Your communication will embody the company’s commitment to exceptional service, contributing to customer satisfaction and loyalty.

Responsibilities and KPIs:

• Provide real-time assistance and support to customers via web chat.
• Understand customer needs, offering appropriate solutions and alternatives.
• Keep records of customer interactions and transactions, detailing inquiries, comments, and actions taken.
• Contribute to team efforts by accomplishing related results and targets.
• Stay current with system information, changes, and updates to provide accurate information to customers.

Skills and Qualifications:

• Proficient in written communication with excellent typing skills.
• Strong problem-solving abilities and customer-centric focus.
• Capable of handling multiple chats simultaneously with attention to detail.
• Proactive, with a willingness to learn and adapt to new tools and technologies.

Why Join Eminent4U Private Limited?

• Handsome Pay along with KPIs and other fringe benefits i.e. (Annual Bonus, Anniversary Bonus, Birthday , Punctuality, Weekday Allowances, etc.
• Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.
• Afternoon Shifts: Any 09 hours between 1300 hrs. to 0200 hrs.

Job Type: Full-Time | Permanent

Experience: at least two years of experience in similar capacity

Salary: Up to PKR 60,000 per month + KPIs | Incentives

Location: PECHS, Block-6, Karachi.

Email: [email protected]

Job Type: Full-time

Pay: Up to Rs60,000.00 per month

Experience:

• Web Chats or CSR Support Specilaist: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person