Web-To-Print Support Specialist

We're looking for a detail-oriented and technically skilled Web-to-Print Support Specialist to join our Creative Services team. In this role, you'll be responsible for building, maintaining, testing, and troubleshooting web-to-print websites to ensure they perform seamlessly and provide an exceptional user experience.

If you enjoy solving technical challenges, optimizing websites, and collaborating with cross-functional teams to deliver high-quality digital experiences, we'd love to hear from you!

Key Responsibilities.

• Monitor, maintain, and optimize web-to-print websites for performance, usability, and responsiveness.
• Perform routine website updates and enhancements to ensure platforms remain current and functional.
• Troubleshoot website issues, including functionality, display, and performance concerns.
• Serve as the primary point of contact for technical support related to web-to-print platforms.
• Collaborate with internal teams to identify, investigate, and resolve technical issues efficiently.
• Document troubleshooting processes and resolutions for future reference.
• Conduct quality assurance testing for new features, updates, and system integrations.
• Perform regression testing to ensure existing functionality remains intact after updates.
• Identify bugs, usability concerns, and opportunities for improvement.
• Partner with design and development teams to enhance user interface (UI) and user experience (UX)

Qualifications

• Experience supporting, maintaining, or administering websites or web-based platforms.
• Familiarity with website builder or e-commerce platforms.
• Familiarity with Adobe Creative Suite or equivalent design software.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written English communication skills.
• Strong attention to detail and commitment to delivering high-quality work.
• Experience with HTML, CSS, JavaScript, and responsive web design is an advantage but not required.

What We're Looking For

The ideal candidate is someone who enjoys solving technical problems, takes ownership of website performance, and is passionate about creating smooth and intuitive online experiences. You'll thrive in this role if you're proactive, detail-oriented, collaborative, and eager to continuously improve both systems and user experience

Why Join Us?

• Work with a collaborative and supportive Creative Services team.
• Gain experience with industry-leading web-to-print technologies.
• Be part of a fast-paced environment where your ideas and technical expertise make a real impact.
• Enjoy opportunities for professional growth while working on innovative web-to-print solutions.