Webmaster - Quality Assurance Engineer - (Ops)

We are searching for an experienced, detail-obsessed Webmaster - Quality Assurance Engineer to review the work of our Webmaster team and make sure every website task is delivered exactly as our medical professional clients (Dentists, Doctors, Dermatologists, etc.) in the United States and Canada requested. You will work closely with our Webmasters, Webmaster Team Managers, and Client Account Managers to deliver exceptional quality and meet strict deadlines.

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KEY RESPONSIBILITIES:

• QA several dozen web edits per day, ensuring the work completed by the Webmaster matches the client's requirement.
• Coordinate with the relevant Webmaster whenever:
  • The requirement was misinterpreted and implemented incorrectly
  • The completed task contains cosmetic/visual mistakes
  • The completed task contains functionality mistakes
  • The completed task does not adhere to internal standards (Lighthouse, Web Accessibility, etc.)
• Ensure completed tasks adhere to individual client preferences.
• Provide the Webmaster Team Managers with insights into repeating problems, along with suggestions on how to eliminate them.
• Update internal systems with client preferences and other key notes.
• As and when required, help the team with website edits on WordPress.

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SKILLS, QUALIFICATIONS, AND EXPERIENCE:

• Prior experience in a similar field/role (QA, web testing, or webmaster) is a must.
• Expertise in cross-browser, cross-device, and web accessibility QA testing.
• Good knowledge of HTML5, CSS, Bootstrap, WordPress, and WordPress themes.
• Prior experience working with ticketing or task management systems.
• Prior experience working with foreign clientele is preferred.
• Excellent written and verbal communication skills in English, capable of communicating clearly with clients via Zoom, VOIP, and email.
• Exceptional attention to detail. Every bug and every misspelling drives you nuts.
• Ability to remain calm and offer constructive solutions under pressure, especially when a client is frustrated.
• Capable of juggling multiple tasks under tight timeframes without compromising on quality.​​​​

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WORK HOURS AND REQUIREMENTS:

• You must cover 8 hours per work day and cover 40 hours per standard work week (Monday to Friday)
• Your 8 work hours must be broken into two segments. 
  • Segment one: Cover 2 hours anytime between 8:00 PM and 2:00 AM (Sri Lanka Standard Time), Monday to Friday.
  • Segment two: Cover the remaining 6 hours anytime between 7:00 AM and 5:00 PM (Sri Lanka Standard Time), Monday to Friday.
  • • You must define your work schedule ahead of time and adhere to it without fail.
    • You can not work on weekends.
• While employed with Bizycorp, you must have a calm and quiet work environment, a dedicated device (desktop or laptop), and a headset (with microphone) to conduct your work.
• You can not use a tablet or a mobile to carry out tasks.
• A high-speed and stable internet connection is sufficient to have a stable video meeting via Zoom.
• Your work device must have Zoom, Chrome and Firefox, Slack, Antivirus Software, and a Mail Client (Outlook, Thunderbird, Mac Mail, etc.) pre-installed. If hired, the company will require you to install other software as and when required.
• You can not be employed for another company while employed under Bizycorp.

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BENEFITS:

• WFH - Work from the comfort of your own home.
• EPF/ETF - Employees (applicable only to Sri Lankan citizens) will be enrolled in the EPF/ ETF as per the Sri Lankan labor law
• Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
• Monthly remuneration - Starting from: 90,000 LKR (Inclusive of Basic + Fixed allowances).
• You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
• Confirmed employees will be subject to performance reviews and possible increments every 12 months. (Conditions apply).
• Paid Leave, Training & Certification programs, Annual Rewards (Based on company growth and individual performance - Conditions Apply), Overtime compensation programs plus many more…
• Exposure to international clients and opportunities for growth and knowledge in the various fields related to online marketing.
• You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. However, we are committed to providing guidance to all hired employees when such changes are implemented.

Bizycorp is proud to be an equal-opportunity employer. All qualified candidates who meet the requirements will be considered for employment regardless of race, color, religion, sex, national origin, or disability. 

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