Website & CRM Manager

Key Responsibilities

• Manage and maintain the company website and CRM system.
• Monitor daily CRM operations, leads, customer data, and application flow.
• Manage CRM users, roles, permissions, and lead allocation.
• Monitor website and CRM integrations and data flow.
• Manage and coordinate API integrations such as OTP, KYC, payment gateway, and other third-party services.
• Identify technical issues and coordinate with developers/vendors for resolution.
• Maintain CRM dashboards, reports, and MIS.
• Monitor system performance, data security, backups, and access controls.
• Coordinate with the development team for new features and system improvements.
• Regularly check website and CRM for errors and technical issues.
• Provide regular updates and reports to management.

Required Skills

• Good knowledge of CRM systems.
• Experience in website management.
• Basic knowledge of APIs, databases, and integrations.
• Good knowledge of Excel/Google Sheets.
• Basic knowledge of HTML/CSS is preferred.
• Good troubleshooting and problem-solving skills.
• Ability to coordinate with developers and technical vendors.
• Good communication and reporting skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person