Website & UX Capability Manager (m/f/d)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now!

Learn more jti.com Website & UX Capability Manager (m/f/d) About The Position The Website & UX Capability Manager is responsible for the governance, adoption, performance and continuous development of website capabilities across markets. The role owns the website capability roadmap, with a particular focus on Builder.io, the Design System and connected consumer experiences. It ensures that business requirements are translated into scalable, user-friendly and high-performing digital solutions while supporting markets through governance, documentation, training and deployment activities.

Main areas of responsibility

• Collaborate on journey-led website design and optimisation
• Prioritise frontend capability enhancements and feature requests based on strategic business guidelines and market needs
• Ensure alignment with relevant technology teams throughout the development lifecycle
• Validate feature quality, usability and business readiness before deployment
• Monitor roadmap delivery and the implementation of agreed frontend initiatives
• Own frontend performance indicators across markets
• Monitor and improve website speed, user experience and engagementIdentify performance gaps and lead optimisation initiatives
• Support markets in adopting Builder.io and other frontend capabilities
• Develop implementation guidance, governance frameworks and training materials
• Deliver training where required
• Oversee website operational standards and Design System governance
• Support the execution of frontend initiatives and major digital campaigns
• Coordinate the investigation and resolution of website, content and capability issues
• Monitor recurring issues and drive long-term corrective actions

Requirements

• University degree or equivalent
• At least five years of experience in Digital Marketing or Information Technology Management
• Hands-on experience in a market digital role or in Digital and Information Technology
• Fluency in English
• Knowledge of frontend platforms, Builder.io, component libraries, Design Systems and headless architecture
• Experience with Core Web Vitals, Lighthouse, Google Analytics and frontend performance management
• Understanding of user experience principles, accessibility standards and journey optimisation
• Experience with Figma
• Fundamental knowledge of Hypertext Markup Language, Cascading Style Sheets and JavaScript
• Understanding of application programming interfaces and webhooks
• Ability to collaborate effectively across markets, user experience teams, technology teams and external partners
• Strong ownership, consumer focus and commitment to continuous improvement

What do we offer?

• Ownership of a website capability roadmap supporting multiple markets
• Opportunities to contribute to scalable, user-friendly and high-performing consumer experiences
• Cross-functional collaboration with markets, User Experience (UX) specialists, digital marketing functions and technology teams
• Opportunities to build market capabilities through governance, documentation and training
• A role focused on website performance, accessibility, operational excellence and continuous improvement

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.