Website Operation Manager

Job Description – Website Operations Manager

Company: Maxicola
Location: Sector 37, Gurgaon
Department: E-Commerce / Digital
Experience: 3–6 Years
Job Type: Full-Time

About the Role

Maxicola is looking for an experienced and detail-oriented Website Operations Manager to manage the day-to-day operations, performance, content, and overall functionality of the company website.

The ideal candidate should have strong knowledge of e-commerce website management, product cataloguing, website merchandising, analytics, content management, and coordination with technical and creative teams.

Key Responsibilities

• Manage the day-to-day operations of the company website and ensure smooth functioning.
• Manage product listings, including product names, descriptions, images, pricing, SKUs, attributes, categories, and inventory status.
• Ensure all website content and product information is accurate, updated, and aligned with brand guidelines.
• Manage website homepage, banners, landing pages, collections, categories, offers, promotions, and merchandising.
• Monitor website performance, identify issues, and coordinate with developers/technical teams for timely resolution.
• Regularly check website functionality, including product pages, search, filters, cart, checkout, payment gateway, links, and forms.
• Coordinate with the design, marketing, content, sales, warehouse, and IT teams for website requirements.
• Plan and execute website updates for new product launches, campaigns, promotions, and seasonal collections.
• Monitor website traffic, conversion rate, sales, bounce rate, and other key performance metrics.
• Prepare and maintain daily/weekly/monthly website performance reports.
• Analyse customer behaviour and website data to identify opportunities for improving user experience and conversion.
• Monitor website SEO basics, including product titles, descriptions, URLs, metadata, image optimization, and internal linking.
• Ensure website inventory and product availability are regularly synchronized and updated.
• Coordinate with external agencies, developers, technology partners, and marketplace teams whenever required.
• Track and resolve website-related customer experience issues.
• Conduct regular website audits to identify content errors, broken links, outdated information, and technical issues.
• Keep track of competitor websites, online trends, promotions, and website merchandising practices.

Required Skills

• 3–6 years of experience in Website Operations / E-Commerce Operations / E-Commerce Management.
• Strong understanding of e-commerce websites and online shopping journeys.
• Experience with website CMS/e-commerce platforms such as Shopify, Magento, WooCommerce, or similar platforms.
• Good knowledge of Google Analytics / GA4 and Google Search Console.
• Strong understanding of product catalogue and website merchandising.
• Basic understanding of SEO, HTML/CSS, website performance, and UX/UI will be an advantage.
• Strong Excel/Google Sheets skills for reporting and data analysis.
• Good analytical and problem-solving skills.
• Strong attention to detail.
• Excellent coordination and communication skills.
• Ability to manage multiple tasks and work within tight deadlines.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person