Website Operation Specialist

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.

Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Key Responsibilities:

1. Manage and maintain daily store operations, ensuring the accuracy of product listing configurations (SKUs and pricing) and daily content updates.
2. Upload products, edit English descriptions and categorizations, and publish content across various sites, ensuring information accuracy, proper formatting, and alignment with the brand tone.
3. Optimize stores and product listings, utilize marketing tools and sales techniques to enhance exposure and increase conversion rates.
4. Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
5. Analyze sales data regularly to support operational analysis, adjust strategies and propose optimizations based on performance metrics.
6. Ensure that all operational practices and website content comply with relevant laws, regulations, and company brand guidelines.

Qualifications:

1. Bachelor’s degree or higher in any field. Relevant experience in e-commerce platforms (e.g., Shopee, Lazada, Amazon) is preferred.
2. Understanding of product upload rules, transaction workflows, and sales expansion tactics.
3. Thorough understanding of platform policies, ability to resolve disputes and safeguard company interests.
4. Expertise in e-commerce B2C operations, skilled in driving traffic, with strong marketing sense and strategy.
5. Great attention to detail, strong sense of responsibility, and the ability to adapt to a fast-paced work environment.
6. Strong communication skills and a collaborative team spirit.