Website Operations Specialist

About Aiper

Aiper is the No. 1 smart robotic pool cleaner brand and a leading provider of smart solutions for pools and gardens. Its connected Smart Yard Ecosystem simplifies care across the entire outdoor space – from pool cleaning and water care to smart irrigation. Trusted by more than 4 million users worldwide, Aiper is available in nearly 10,000 stores across 50+ countries and regions. Driven by smart automation, adaptive AI, and sustainable design, Aiper gives users more time to enjoy life’s best moments.

Job Title: Website Operations Specialist

Location: Singapore (Onboarding & training in Shenzhen, China)

Employment Type: Full-time

Requirements:

1. Order Fulfillment Management: Process daily order fulfillment for the DTC (Direct-to-Consumer) website; download monthly orders for data statistics and analysis.

2. Order Data Analysis: a.Analyze sales performance across different countries, regions or cities based on shipping addresses; identify high-potential markets to inform advertising strategy. b.In cases of logistics anomalies or address issues, contact customers to verify their addresses. c.Analyze abnormal orders (e.g., payment success rate) and escalate to customer service for user communication and resolution.

3. EDM Operations: Export orders by SKU, extract customer email addresses and send EDM campaigns to drive repeat purchases.

4. Data Processing: Upload existing customer email lists and precisely target these returning customers across advertising platforms for retargeting campaigns.

5. User Privacy: Handle other tasks related to user privacy scenarios.

Requirements:

1. Education: Bachelor's degree or above in Statistics, Computer Science, Data Science or related fields (Master's preferred).

2. Competencies: Sharp logical thinking; able to identify business risks from data anomalies; strong cross-cultural communication skills; able to independently write data analysis reports.

3. Preferred: Experience in overseas e-commerce data analysis; internships involving DTC website analytics stacks such as Google Analytics or Shopify.