Website Support Specialist

About the role

This role involves proactive support and monitoring of WordPress and Shopify websites, alongside managing support requests and maintenance projects.

Key responsibilities

• WordPress and Shopify core and plug-in updates
• Website security monitoring and malware scanning
• Site backups and uptime status monitoring
• Search index fail and SEO technical issue monitoring
• Visual and click checks of critical sections and interfaces
• Server PHP updates, broken link checks, and hosting renewals
• Assistance with content updates
• Manage left navigation filters and menu structure on sites
• Troubleshooting bug reports and template modifications
• Website analytics tech support requests

About you

• 4–7 years of experience in WordPress and Shopify website management and support
• Strong knowledge of WordPress, page builders, WooCommerce, Shopify themes/Liquid, HTML, CSS, JavaScript, and basic PHP
• Experience with website maintenance, troubleshooting, staging, Git workflows, GA4, and Google Search Console
• Strong communication, problem-solving, and client support skills
• Excellent English verbal and written communication skills
• Proactive and detail-oriented, with the initiative to proofread and validate English and French website content and postings
• Amenable to work Irish Standard Time