Wedding Coordinator

Wedding Coordinator

Title

Wedding Coordinator

Department

Sales

Reports to

Conference & Banqueting Sales Office Manager

A non-exhaustive list of the key role responsibilities is detailed below:

· Respond to all wedding and social event enquires across various channels

· Conduct show rounds and use suggestive selling to maximise revenue

· Build strong relationships with clients to ensure a seamless event

· Prepare sales-related documents, including proposals, contracts and banquet event orders

· Put together information packages, brochures and other promotional materials

· Arrange, support and promote events such as wedding fairs

· Be a point of contact for clients and guests, responding to questions about hotel facilities and services

· Whilst the role will predominately be focused on weddings and special events you may be required to support with other event enquiries and bookings

· To follow up sales and marketing actions for your sector.

· To fulfil revenue reporting regarding to weddings.

· To monitor competition in the local area.

· To understand and support The Last Drop Village Hotel’s commitment to Customer Service within the job role.

· To develop a thorough knowledge of the hotel’s offering and the pricing terms and conditions.

· To draw up instructions for the event and send them to every department involved, ensuring that the product and services are of a high standard and comply to the specifications agreed with the customer.

· To manage and update the customer database.

· To ensure compliance with the Last Drop Village Hotel’s Health and Safety policies.

· Provide confidentiality at all times.

· To undertake relevant training as directed by their Line Manager.

· The post holder may be directed by their line manger to carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience.

A list of the desired skills, experience, knowledge and personal attributes to ensure individuals are:

· You will have excellent customer service skills to work closely with our clients and operations team to ensure each wedding or event is special and stress free, you will be the first point of contact up to the wedding day to ensure the experience is faultless.

· Aptitude for influencing and persuading others

· Negotiation skills

· Problem solving

· Commercial awareness

· Adaptability including the ability to change approach when situations change

· To be extremely well organised and able to plan and prioritise own workload.

· To be able to communicate with people at all levels within the hotel.

· Strong communication skills including the ability to build rapport with people through verbal and written communication

Benefits:

• Canteen
• Company events
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Store discount

Work Location: In person