Weekday Evening CSR

Description

Animal Emergency & Specialty Center | Chattanooga, TN

Are you passionate about helping pets and the people who love them? Animal Emergency & Specialty Center (AESC) in Chattanooga, TN, is seeking a compassionate, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our emergency and specialty veterinary team!

As the first point of contact for our clients, you'll play an essential role in providing a welcoming, supportive, and organized experience during some of the most stressful moments in a pet owner's life. You'll work closely with our veterinarians, veterinary technicians, and support staff to ensure exceptional client communication and patient care.

If you thrive in a fast-paced environment, enjoy helping people and animals, and can remain calm under pressure, we'd love to hear from you!

Weekday Evenings | Monday–Friday

• Evening shift
• Emergency and specialty veterinary hospital setting

Some of the responsibilities you will own in this role:

Client Relations & Communication

• Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital.
• Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service.
• Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
• Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
• Support clients with empathy and professionalism during stressful, emotional, and emergency situations.

Financial Coordination & Client Education

• Collect deposits and process payments for emergency veterinary services, procedures, and hospitalizations.
• Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
• Educate clients about available third-party financing options, including CareCredit and Scratchpay.
• Review charges and perform basic financial audits to help ensure accurate and complete invoices.

Appointment Scheduling & Patient Flow

• Schedule and coordinate emergency veterinary visits, specialty consultations, rechecks, and patient appointments.
• Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols.
• Maintain accurate patient information and appointment details in the electronic medical record (EMR) system.
• Coordinate patient flow, client visits, and communication between the front desk and clinical teams.

Patient Intake & Medical Records

• Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
• Obtain and accurately enter client and patient information into the hospital's EMR system.
• Maintain organized, accurate, and up-to-date veterinary medical records.
• Prepare documentation for specialty procedures, hospitalized patients, and emergency cases.

Veterinary Hospital & Team Support

• Maintain a clean, organized, and professional veterinary reception area and client lobby.
• Collaborate with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
• Assist with escorting clients and patients to exam rooms and coordinating patient visitations.
• Ensure clear and timely communication between the front desk and medical team.

Emergency Veterinary Support

• Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake.
• Prioritize incoming calls, client needs, and administrative responsibilities in a busy emergency environment.
• Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
• Support the veterinary team during urgent situations while maintaining excellent client communication.

Preferred Qualifications

• Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, or animal hospital receptionist preferred.

• Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus.

• Strong verbal and written communication skills with a high level of empathy and emotional intelligence.

• Ability to remain calm, professional, and organized during high-stress or emergency situations.

• Excellent multitasking, problem-solving, and organizational skills.

• Basic understanding of veterinary terminology, common medical conditions, and emergency presentations preferred.

• Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.

• Comfortable handling financial transactions and discussing treatment estimates, payments, and costs with clients.

• Strong attention to detail and commitment to maintaining accurate medical and financial records.

• Dependability and a collaborative, team-oriented attitude.

• High school diploma or equivalent required.

• Ability to stand and walk for extended periods throughout the shift.

• Ability to assist with and safely handle patients weighing up to 40 lbs. when needed.

• Ability to work effectively in a busy emergency and specialty veterinary hospital environment.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About Animal Emergency & Specialty Center - Chattanooga

Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.

We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.

Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!

Equal Opportunity Employer Policy

Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.