Weekend Call Handler

Weekend Call Handler

- Milton Keynes (Knowlhill, MK5 8PA)
- Part-time | Weekend Shifts (06:00–14:00)

About the Role

We’re looking for a proactive and customer-focused Call Handler to join our Connected Services team onsite in the Milton Keynes office. This is a fast-paced, critical role supporting vehicle tracking, emergency response, and EV charging services.

You’ll be the first point of contact for customers, helping to manage urgent situations such as vehicle thefts, breakdowns, and emergency calls—delivering exceptional service and support when it matters most.

This is a weekend-only position, working Saturday and Sunday (06:00-14:00), including applicable bank holidays.

Work-Life Balance Commitment

We value our employees and believe in maintaining a healthy work-life balance.
This opportunity is strictly for individuals seeking part-time weekend work only and is not suitable for those already working full-time Monday to Friday.

What You’ll Be Doing

• Deliver outstanding customer service over the phone
• Respond to system alerts, alarms, and customer notifications
• Manage and document vehicle theft cases, emergency, and breakdown calls
• Provide support for EV charging queries
• Ensure all calls are handled efficiently within service level agreements (SLAs)
• Complete administrative tasks accurately and in a timely manner
• Work collaboratively within a small, supportive team

What We’re Looking For

✅ Excellent customer service skills with a confident telephone manner
✅ Strong attention to detail and accuracy
✅ Ability to stay calm and prioritise in a high-pressure environment
✅ Good IT skills and ability to learn new systems quickly
✅ A proactive, problem-solving mindset
✅ Flexibility and reliability, with willingness to cover shifts when required

Desirable (but not essential)

⭐ Previous experience in an operations centre, control room, or similar environment
⭐ Good geographical knowledge

Why Join Us?

• Be part of a 24/7 operations team supporting essential services
• Make a genuine impact by helping customers in critical situations
• Gain experience in a fast-paced, technology-driven environment
• Work with a collaborative and supportive team

Additional Information

• Weekend shifts: Saturday & Sunday, 06:00-14:00
• Includes bank/public holidays where applicable (including some peak dates)
• Based on-site in Milton Keynes

If you thrive under pressure and enjoy helping people in urgent situations, we’d love to hear from you—apply today!

Interviews will be conducted via Teams video calls or in-person at our Milton Keynes office.

Note: We are unable to provide sponsorship. All applicants must have the right to live and work in the UK.

Pay: £13.00-£13.20 per hour

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking

Application question(s):

• Are you working full time and looking for extra weekend work?
• Can you attend the office in Knowlhill, Milton Keynes every weekend?
• •Please answer this question: Are you currently in education (college or university) and looking for weekend work?
• The salary for this position is £13:00 - £13:20 per hour. Are you happy to continue?

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Milton Keynes MK5 8PA (required)

Work Location: In person