Weekend Dispatch / Operations Support Specialist LATAM

Mother Modern Plumbing is a fast-growing residential plumbing company based in Texas, on a mission to become the most trusted home services company in the state. We are scaling fast, raising the bar on customer experience, and building a team of A+ people who take ownership and pride in their work.

We are looking for a sharp, highly organized, English-fluent Weekend Dispatch / Operations Support Specialist to own weekend dispatch operations, support plumbers in the field, handle overflow customer calls, and help keep operations running smoothly.

This role is critical to making sure Saturday and Sunday jobs are routed efficiently, customers receive a great experience, and technicians have the support they need to succeed.

✅ Dispatch, operations support, scheduling, or customer service experience is REQUIRED

✅ English C1/C2 level — strong communication is non-negotiable

✅ Weekend availability is REQUIRED

✅ Highly organized, reliable, and detail-oriented

✅ Comfortable working in a fast-paced remote environment

✅ ServiceTitan or home services experience is a plus

✅ Ownership mentality and strong follow-through

Key responsibilities:

• Own Saturday and Sunday dispatch operations
• Route plumbers efficiently based on location, job type, and priority
• Act as the main point of contact for plumbers in the field
• Handle overflow inbound customer calls and book appointments
• Schedule installation jobs
• Update invoices, estimates, call tags, and job descriptions
• Assist with permits, inspections, and install tracking
• Help improve weekend dispatch processes and SOPs

100% remote | Full-time

Compensation: up to $2300

Growth opportunity in a fast-scaling company

Schedule

This is a weekend-focused role with weekday operational support. Candidates must be available to work Saturdays and Sundays, with additional support needed on weekdays for administrative, customer service, and operations tasks.

Fill out the form to apply: https://tally.so/r/KY8VqK

Job Types: Full-time, Commission

Pay: Up to $40,000.00 per month

Application Question(s):

• Please record a Vocaroo and share the link talking about you and your background in Inbound Sales, required to move forward
• Do you have availability to cover weekend schedules and 3 days on the week

Experience:

• Dispatching: 3 years (Required)

Language:

• English with a C1/C2 Level (Required)

Work Location: Remote