Weekend Front Desk Agent

Job Overview
We are looking for enthusiastic and customer-focused individuals to join our team as Front Desk Agents! Whether you're an early bird, a night owl, or prefer a standard daytime schedule, we have shifts available to fit your life. If you are the first face people see and you want to make a fantastic first impression, we want to hear from you.

Duties

• Greet guests, clients, and visitors warmly and professionally upon arrival.
• Serve as the first point of contact, in person and over the phone, creating a positive first impression.
• Handle guest check-ins and check-outs efficiently and accurately.
• Respond to guest inquiries and provide accurate information about services, amenities, and local attractions.
• Actively listen to and address guest complaints or concerns, finding swift and effective resolutions.
• Maintain a calm, courteous, and professional demeanor at all times, especially during busy periods.
• Operate a multi-line telephone system: answer, screen, and forward calls; take and relay messages.
• Manage the reservation system: process bookings, modifications, and cancellations.
• Handle financial transactions, including processing payments, invoicing, managing cash drawers, and providing change.
• Maintain the cleanliness, organization, and professional appearance of the front desk area and lobby.
• Receive, sort, and distribute daily mail and packages.
• Maintain daily logs, reports, and shift handover notes for effective communication between shifts.
• Perform basic administrative support tasks, such as photocopying, filing, and data entry.
• Monitor visitor access and may be responsible for issuing guest or visitor badges.
• Follow all safety and security protocols and emergency procedures.
• Maintain confidentiality of all guest information and proprietary company data.
• Ensure the security of the front desk area and back office.

Skills

• Exceptional Communication Skills: Clear and professional verbal and written communication. Active listening is crucial.
• Customer-Service Orientation: A genuine desire to help people and provide a positive experience.
• Interpersonal Skills: Ability to build rapport and interact effectively with a diverse range of people.
• Problem-Solving Skills: Capacity to assess a problem, think critically, and implement a solution calmly and efficiently.
• Multitasking & Time Management: Ability to handle multiple tasks simultaneously in a fast-paced environment without compromising quality.
• Professionalism & Poise: Maintains a calm and professional appearance and attitude, even under pressure.
• Computer Literacy: Proficiency with basic computer software (e.g., Microsoft Office Suite: Word, Excel, Outlook).
• Systems Operation: Ability to learn and operate office equipment (multi-line phone systems, printers, photocopiers) and proprietary software (e.g., Property Management Systems, booking platforms, point-of-sale systems).
• Previous Experience: 1-2 years of experience in a front desk, receptionist, or customer service role.
• Industry Knowledge: Familiarity with the specific industry (e.g., hotel procedures, medical office software, gym management systems).
• Mathematical Skills: Basic math skills for processing cash transactions and managing a cash drawer.
• For Overnight Shifts: Must be able to work independently with minimal supervision, stay alert during quiet periods, and handle any overnight emergencies or security issues.

Ready to Apply?

If you are a people-person ready to start a rewarding career, please apply now through Indeed with your resume and a brief note about which shift you are most interested in!

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person