Weekend Night Auditor

Overview

Join our dynamic hospitality team as a Weekend Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our hotel. This vital role combines guest service excellence with administrative precision, providing a welcoming environment for guests during the quiet hours of the night. As a Night Auditor, you will be the first line of support for guests arriving late, handle critical financial reconciliations, and uphold the highest standards of hospitality management. Your multilingual skills and hotel experience will shine as you deliver exceptional guest relations and maintain smooth property management system (PMS) operations.

Responsibilities

• Greet and assist late-night guests with professionalism, ensuring a positive guest experience through excellent phone etiquette and customer service problem-solving.
• Perform nightly audits of guest accounts using property management systems such as OPERA, verifying billing accuracy and resolving discrepancies efficiently.
• Manage front desk operations during overnight hours, including check-ins, check-outs, and reservation modifications via hospitality reservation systems.
• Conduct safety checks and adhere to hotel emergency procedures to ensure guest and staff security throughout the night.
• Prepare detailed shift reports, incident logs, and financial summaries to support accurate record-keeping and audit compliance.
• Respond promptly to guest inquiries or issues related to guest services, room assignments, or facility needs, demonstrating strong client communication skills.
• Maintain a professional presence at the front desk while managing multiple tasks such as phone communication and property security monitoring.

Experience

• Proven experience in hospitality management or hotel front desk operations, ideally with resort or hotel experience that includes night audit responsibilities.
• Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management.
• Strong customer service skills with an emphasis on hospitality standards, phone communication, and guest relations.
• Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations.
• Knowledge of hotel emergency procedures and safety protocols to respond effectively during night shifts.
• Previous experience working with hospitality reservation systems and property management software is preferred.
• Ability to problem-solve quickly and communicate clearly in high-pressure situations while maintaining a friendly demeanor.

Embark on this exciting role where your enthusiasm for hospitality meets your dedication to delivering memorable guest experiences during the overnight hours!

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Food provided
• Referral program

Work Location: In person