Weekend On Call Coordinator

Benefits:

• 401(k)

ComForCare Home Care South Fairfax is a locally run home care agency serving individuals and families throughout Fairfax County. Our goal is simple: help people stay safely at home while continuing the routines, comforts, and connections that matter most.

We are looking for a weekend on-call coordinator, this person will be responsible for providing weekend support to clients, prospective clients, and caregivers who call, or text The time required for this position varies from 1-5 hours per weekend.

Weekend On-Call Coordinator Qualifications:

Demonstrates ability to effectively communicate and interact with clients/family, co-workers, and prospective clients

Detail-oriented with outstanding customer service skills

Ability to perform multiple tasks under strict deadlines

High school diploma or equivalent

Additional home care administration training or certification, preferred

18 years of age or older, with U.S. citizenship and/or equivalent employment status
The ideal candidate must be available from 6pm Friday evenings until 9:00am Monday mornings
Must live in the DMV area since initial in person training on software is required.

Responsibilities/Essential Functions:

Answer Agency phone and respond to client requests in an efficient and professional manner

Check emails, text messages, and phone messages regularly throughout the day and respond to individuals in a timely manner

Handle and coordinate caregiver staffing for emergency and open shifts

Ensure open shifts are covered by the close of each day for the following two days

Report client/family/employee concerns to the supervisory staff

Report any incidents that occurred to the supervisor

Manage intake telephone calls/emails from prospective clients and answer their questions in a timely manner

Document minimal intake information and notify owner of such inquiries

Other Requirements:

• Adheres to all Agency policies and procedures
• Displays unwavering ethics in all decision processes concerning our services and interaction with staff, call-offs, intakes, caregivers, RNs, referral sources, family members of clients and all client relationships
• Possesses the ability to be discrete and professional
• Complies with HIPPA and maintains client confidentiality
• Demonstrates and understands the Clients Rights and Responsibilities
• Applies safety concepts in the workplace and in accordance with Agency policy
• Demonstrates a positive and professional manner according to Agency policy

This is a remote position.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.