Weekend Supervisor

About SNAP Rentals
Snap Rentals is a New Zealand car rental company with locations across the country. We focus on doing things simply better - providing reliable vehicles, fair pricing, and friendly service to help make every customer’s journey easy.

About the role The Weekend Supervisor keeps the depot running smoothly while supporting the Branch Manager in their absence. You’ll oversee day-to-day weekend operations, support and guide the team, and ensure our Snap Rentals standards, processes and customer service are consistently delivered.

This is a hands-on leadership role, with time spent across both the CSR and grooming teams, jumping in where needed to keep the operation running efficiently.

This is expected to be a 12-month fixed-term contract while our current Weekend Supervisor is on secondment, providing a great opportunity to step into a leadership role and make an impact.

Why choose us?
We’re not your typical organisation. At SNAP, we recruit with intention, invest in our people and are always looking for ways to be better. We partner with OCP, a professional services organisation that offers support across a range of needs, while Givenwell gives you a monthly wellbeing allowance to put yourself first and try something you’ve always wanted to do. And we’re proud to be recognised with a Gold Badge from Best Places to Work, while being shortlisted for the ultimate award.

What you will be doing

• Take overall responsibility for day-to-day branch operations in the Branch Manager’s absence, ensuring work is completed efficiently and to required timeframes.
• Deliver excellent customer service, support CSR decision-making within company policies and procedures, and meet or exceed sales targets.
• Train and guide new CSRs, support the grooming team, and work with the Grooming Bay Supervisor to improve systems, productivity and overall performance.
• Ensure all vehicles meet required safety, cleanliness and grooming standards, with vehicle check sheets completed. Maintain a clean and tidy grooming bay and reception area, and drive the shuttle when required.
• Ensure health and safety, critical processes, compliance requirements, balance dues and additional fees are managed correctly. Escalate issues to the Branch Manager as needed and consistently advocate for Snap Rentals’ brand, culture and values.

What you can bring to the table

• Previous experience in the car rental industry is required, with RCM knowledge highly desirable.
• Motivate, guide and support the team to achieve branch goals while demonstrating strong leadership and Snap Rentals values.
• Deliver exceptional customer service and ensure work consistently meets company standards.
• Take ownership, manage workloads effectively, use initiative and find practical ways to improve how we work.
• Communicate confidently, work collaboratively, use company resources responsibly and maintain a professional approach at all times.