Welcome Center Agent

Job title: Welcome Center Agent
Location: Ultra Lag
Experience: 6+ months in Contact Centers
Education Qualification: High school Diploma
No of openings: 10
Roles And Responsibilities
20%Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy
Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up
Documents details of customer interaction into system
20%Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
20%Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
10%Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
20%Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, erc
10%Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases
Required Skills & Desired Skills
Advanced English level
6+ months in Contact Centers
Proven work stability
High School Diploma
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Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Do you have 6months + experience in content center(Required)
YesNo
Are you able to work on-site from Ultralag(Required)
YesNo
Do you have a high school diploma(Required)
YesNo
Are you proficient in English > B2+(Required)
YesNo
Are you willing to take a drug test in accordance with local law/regulations(Required)
YesNo
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max
file size: 10 MB, ?