Welcome Center Attendant

Sonoma County Family YMCA | Santa Rosa, CA

Part-Time | Monday-Thursday | 8:15 AM-2:00 PM
Pay: $18.21-$19.21 per hour

Be the First Smile People See Each Day

Are you friendly, organized, and passionate about helping others? The Sonoma County Family YMCA is looking for a welcoming and enthusiastic Welcome Center Attendant to serve as the face of our organization.

In this role, you'll create positive first impressions, build meaningful connections with members and guests, answer questions, and help people access programs that strengthen our community. If you enjoy customer service, helping foster a welcoming environment where everyone feels valued, respected, and supported and being part of a mission-driven organization, we'd love to meet you.

What You'll Do

• Welcome members, guests, and visitors with exceptional customer service.
• Serve as a primary point of contact for questions regarding memberships, programs, and YMCA services.
• Build relationships that help members feel connected and engaged.
• Answer phones, provide information, and assist with member needs.
• Process memberships, program registrations, and facility transactions.
• Resolve concerns professionally and escalate issues when needed.
• Support a safe, welcoming, and inclusive environment for everyone who enters our facility.

What We're Looking For

• Exceptional customer service and communication skills.
• A positive, friendly, and professional attitude.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Basic computer proficiency and comfortable learning new systems.
• Previous customer service, front desk, hospitality, retail, or reception experience is a plus.

Why You'll Love Working at the Y

At the YMCA, you're more than an employee. You're part of a mission-driven organization dedicated to strengthening our community through youth development, healthy living, and social responsibility.

Benefits Include

✅ Free YMCA Membership
✅ Free Child Care
✅ Reduced Program Fees
✅ Paid Sick Time
✅ Floating Holidays
✅ Employee Assistance Program
✅ Wellness Benefits
✅ Professional Development Opportunities
✅ Employer-Paid CPR/First Aid Training
✅ YMCA Retirement Plan Participation

Schedule

Monday-Thursday
8:15 AM-2:00 PM
Approximately 23 hours per week

Join Our Team

If you enjoy helping people, creating positive experiences, and making a difference in your community, we encourage you to apply today.

Equal Employment Opportunity Policy

Sonoma County Family YMCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.