Welcome Center Coordinator

Job Summary: Manage the efficient day-to-day operations of the Welcome Center while providing responsive, courteous and customer-focused support to students, families, staff and community members. Ensure individuals receive accurate information, timely assistance and a welcoming experience while connecting them with the resources and services they need to successfully navigate the district.

Essential Duties and Responsibilities

The Welcome Center Coordinator will coordinate engagement, recruitment and enrollment initiatives for new E-12 students throughout the year, in alignment with district priorities. This position will also coordinate Pearson Early Learning Center early childhood screening outreach and registration, as well as general ECFE program awareness using established communications resources.

Welcome Center Management & Family Support

• Manage all communication between families and the district with regards to enrollment and other critical engagement touchpoints in the enrollment process.
• Coordinate with the District Office Clerical to address visitor needs, resolve inquiries and ensure individuals are connected with the appropriate district resources and services.
• Provide accurate information regarding district services, programs, enrollment procedures and available resources.
• Maintain a positive and organized Welcome Center area.
• Manage district donation resources and general supplies/resources for families through designated partners.
• Develop and coordinate outreach strategies with community partners, preschools, daycare providers and other key community stakeholders to strengthen recruitment, enrollment and family engagement.
• Partner with district Cultural Family Liaisons to ensure positive experience for families.
• Distribute flyers and posters locally, as needed, at designated partner sites.
• Maintain confidentiality when handling student, family and district information.
• Collaborate directly with the Assistant Superintendent, Director of Communications and Building/Department Leaders on student enrollment needs.
• Evaluate family and community engagement practices, identify barriers to participation and recommend strategies to improve family access, engagement and connection to district programs and services.
• Manage and track enrollment numbers, directly aligned with district projections with measurable results reported on a frequent basis.
• Work directly with the District MARSS Coordinator to ensure new families are entered appropriately and meet all documentation requirements.

Engagement & Events

• Prepare assigned department reports and advanced spreadsheets.
• Attend quarterly meetings with the Director of Instructional Technology and Director of Communications & Strategic Development.
• Distribute and maintain supply of family engagement materials to schools and on the district’s digital portal.
• Manage outbound engagement efforts as assigned by District Communications.
• Attend meetings and workshops as required.
• Support daily office operations and help maintain efficient workflows.
• Serve as a member of the District’s Rapid Response Team training.
• Coordinate assigned special projects, events, and district initiatives, including planning, implementation and evaluation of outcomes.
• Manage events: The position will include coordination and attendance at six (6) annual events (after-hours). Attendance is generally 2-4 hours maximum, and occurs between the hours of 4:00PM - 9:00PM. Dates are subject to change.
• Shakopee Community Education Vehicle Fair (August)
• Shakopee Public Schools Kindergarten Information Session (December)
• Pearson Early Learning Center Family Fun Fest (January)
• 8th Grade Academies of Shakopee Visit, Saber Showcase (January/February)
• Shakopee - Journey Through Middle School (April)
• City of Shakopee Picnic with the Police (June)

Click here to apply : https://www.applitrack.com/shakopee/onlineapp/default.aspx?Category=Unaffiliated

Experience

• A bachelor's degree is required. A combination of education and related experience will be considered.
• Multilingual and able to think and function effectively with more than one culture preferred.
• Bilingual is strongly preferred (oral - Spanish or Somali)

Essential Skills Needed to Perform the Job

• Excellent customer service skills
• Strong interpersonal skills and an ability to build relationships and work with many types of people and cultures.
• Flexible schedule to accommodate annual events noted
• Standard Welcome Center guest business hours are 8:00AM - 4:00PM.
• Position is year-round and salaried; time is expected to be spent outside of guest business hours to accurately perform job duties and may include nights and weekends on select dates.
• Advanced computer skills and ability to learn and adapt to new technologies easily
• Ability to vary the sequence of duties and to handle multiple tasks at once while dealing with interruptions
• Excellent oral and written communication skills
• Ability to build positive relationships and communicate professionally and respectfully with the public, colleagues, and administrators.
• Ability to provide attention to detail
• Ability to exercise confidentiality in handling information.
• Flexibility and a willingness to undertake a variety of tasks, sometimes at the direction of more than one person
• Ability to consistently meet deadlines with work product accuracy.
• Ability to independently prioritize responsibilities, evaluate operational issues, exercise judgment and determine appropriate courses of action.

Physical Job Requirements

• Position involves extended periods of sitting while entering computer data and standing, at time, during assigned events
• Position involves occasionally lifting up to 25 pounds of event/communications materials, computer reports or office supplies.
• Position involves listening, speaking clearly and visual acuity.

Benefits:

A competitive benefit package is also available and includes the following-

• Medical Insurance
• Dental Insurance
• HSA&VEBA
• Flexible Spending & Dependent Care
• Accidental Injury, Critical Illness & Hospital Indemnity
• Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off- 15 sick days, 25 vacation days, & 12 paid holidays
• PERA Retirement Plan (Public Employees Retirement Association) - 7.5% district contribution
• 403(B) plan- 2.5% match

Salary

$42,720 - $91,000 annually

Typical hiring range: $50,000 - $65,000, based on experience and qualifications