Welcome Center Representative

POSITION SUMMARY:

Under the supervision of the Senior Director of Membership and Wellness, this position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Center Representative at the West Morris Area YMCA are passionate and enthusiastic. They intentionally foster a cause-centered culture that is welcoming, genuine, hopeful, and nurturing.

ESSENTIAL FUNCTIONS:

1. Must be available to work evenings and/or weekends.
2. Provides excellent customer service to members, guests, and program participants.
3. Creates a welcoming environment for all by greeting members and potential members warmly.
4. Accurately processes memberships and program enrollments.
5. Responds to inquiries accurately and thoroughly.
6. Understand and promote West Morris Area YMCA programs
7. Other duties are assigned

LEADERSHIP COMPETENCIES:

• Engaging Community
• Communication & Influence
• Developing Self & Others

BENEFITS:

• Paid Time Off – New Jersey’s Earned Sick Leave Law
• Company participates in the Retirement Plans provided by YUSA including pension and deferred compensation
• Individual Membership (eligible for Family Membership after completion of one year of employment)
• 10% off selected West Morris Area YMCA programs (after 90 days of employment)

QUALIFICATIONS:

• High School diploma or equivalent.
• Ability to speak and interact in Spanish (preferred)
• Ability to work additional hours (days/evenings) as needed.
• Ability to relate effectively to diverse groups of people from all social and economic segments
  of the community.
• Customer service experience preferred.
• Excellent personal computer skills and experience with standard business software.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.