Welcome Center Technician (Part-time)

Hourly Rate

$17.75/hour

Not Eligible for Benefits

This position is not eligible for benefits.

Work Schedule

Monday-Friday, 20-25 hours per week

Campus Statement

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

Job Summary

Estrella Mountain Community College (EMCC) is hiring Welcome Center Technicians in The Career & Education Planning (CEP) department. The CEP department includes Advisement, the Career and Transfer Center, and Testing Services. The Welcome Center Technicians are the first point of contact for students seeking assistance in these areas at Estrella Mountain Community College.

Additional Information

Job end date: 12/31/2026, with possible extension if funding is available

Essential Functions

50% - Greets all visitors, including students, staff, and community members; assists students with the enrollment process; checks students in for one-on-one sessions; schedules appointments, maintains student usage data; monitors wait times; and uses effective customer service skills to keep students informed.

40% - Welcomes students to the department and explains how to use our services; responds to inquiries generated virtually or by phone politely and professionally; This position will also work in the Registration Room and work on answering phones, live chats, outgoing phone campaigns, and self-service assistance; maintains online resources; participates in office functions as assigned.

10% - Other duties as assigned.

Minimum Qualifications

High School Diploma or GED.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

• Experience providing direct front-line customer service
• Experience using Microsoft Office or similar software to produce documents
• Experience working with diverse populations

How to Apply

The applicant is required to submit a resume AND cover letter showing how they meet the minimum and desired qualifications.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.

Additional Requirements

Monday-Thursday 9am -6pm Friday 9am- 5pm - flexible/as needed

Posting Close Date

Must apply on or before 11:59 P.M. on Sunday, November 1, 2026 to be considered

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.