Welcome Centre Reception

Position Summary:

The Welcome Centre Receptionist is the first point of contact for tenants, families, visitors, staff, and community partners. This position provides a welcoming, respectful, and professional presence while supporting person-directed care and recognizing that the building is the tenants’ home. The receptionist manages inquiries, directs visitors and calls, completes routine administrative duties, and supports clear communication across the community. By listening to tenants, collaborating with onsite staff, protecting privacy, and responding calmly to changing needs, the receptionist helps create a safe, organized, and inclusive environment where people want to live, visit, and work.

Required Qualifications:

Education

• High school diploma or equivalent. Completion of a certificate or diploma in office administration, business administration, hospitality, or a related field is considered an asset.
• Practical working knowledge of computers and working with technology.

Experience

• Previous experience in reception, customer service, hospitality, office administration, or a similar public-facing role is preferred.
• Experience answering multi-line telephones, greeting and directing visitors, responding to inquiries, and completing routine administrative tasks is preferred.
• Experience using email, word processing, scheduling, and electronic record or database systems is considered an asset.
• Experience working with seniors, families, volunteers, or teams in a health-care, supportive living, or community service environment is considered an asset.
• Demonstrated experience handling confidential information, competing priorities, and sensitive situations with discretion, professionalism, and sound judgment is required.

Key Accountabilities and Responsibilities:

• Represent Bergen Gardens by answering and directing telephone calls courteously and by treating all tenants, visitors, and staff who approach the Welcome Desk with dignity and respect.
• Monitor the Bergen Gardens email account daily and forward messages to the appropriate team members promptly.
• Monitor activity at the front entrance and assist visitors in reaching their destination as needed.
• Record and submit tenant and staff maintenance requests in Yardi accurately and promptly.
• Receive and distribute newspapers, parcels, and other deliveries as needed.
• Book requested services, keep shared calendars current, and communicate upcoming appointments to the appropriate departments, including community health staff when assistance is required.
• Book hospitality suites, keep shared calendars current, and communicate upcoming reservations to the appropriate departments.
• Process applicable charges for tenants, guests, and services through the point-of-sale system accurately and in accordance with established procedures.
• Schedule interviews for leadership as requested and welcome prospective staff members upon arrival.
• Provide tours and informational materials to prospective tenants and visitors as needed.
• Other duties as assigned within scope of practice.

This position is for Casual Part-Time 0.4 (Weekends).

All interested applicants may apply by email to [email protected] with resume and cover letter by October 30, 2026.

Pay: $19.00-$24.00 per hour

Work Location: In person