Welcome Desk- Chandannagar

Role & responsibilities

HDFC BANK TELLER & WELCOME DESK

• Handle cash receipts and payments accurately within prescribed timelines.
• Perform cash balancing, bundling, and maintain custody of teller box, cheque drop box, ATM vault, and other cashrelated assets.
• Process retail forex transactions, gold sales, prepaid cards, DD/MC issuance, fund transfers, FD/account closures, and salary uploads.
• Ensure errorfree transactions, detect counterfeit currency, and follow all cash, clearing, and vault procedures.
• Monitor largevalue transactions, TOD accounts, high chequereturn customers, and guide frequent counter visitors towards digital banking channels.
• Manage archival backups, stationery, daily voucher batch preparation, admin bill followup, vault registers, and clearing/collection cheques.
• Provide consistent and highquality customer service to walkin customers.
• Maintain complete knowledge of all bank products and services and assist customers with queries.
• Answer customer questions, provide general banking information, and support basic service transactions.
• Handle incoming calls, transfer calls, take messages, follow up on minor customer issues, and manage incoming/outgoing mail.
• Uphold disciplined frontdesk performance, multitask effectively, and manage both operational and salessupport responsibilities.
• Work in a high customerinteraction environment requiring focus, communication skills, numerical accuracy, attention to detail, and knowledge of banking procedures.