Welcome Host

To Apply :

Please visit: https://palmhouse.org.uk/contact/#current-opportunities - to download a Role Description and Application Form. Please email an application form, equalities monitoring form and cover letter to [email protected]

Overview
You will be working two days per week as per a published rota. You will predominantlywork Wednesday and Thursday, but as we are a seven day a week operation, this can besubject to change.

The Sefton Park Palm House Preservation Trust (SPPHPT) is a busy organization that has lots going on at all times, and you will support day-to-day operations and always champion best practice when it comes to customer service.

This role will contribute to the overall visitor experience with exceptional customer service.

Responsibilities

• Set-up and break down of the front welcome area and activity table. Maintain these standards throughout the day.
• Exceptional customer service by welcoming visitors warmly as they enter the Palm House.
• Assist in collecting information about our visitor profile.
• Encourage donations to the Palm House upon entry. Upsell Supporters of the Palm House Scheme.
• Ensure well-presented merchandise to enhance sales.
• Confident to use sales terminals for merchandise sales.
• Supporting the events that are taking place, this will include leading school sessions (story time, guided tours and craft activities)
• Learn about the Palm House history and events to be able to share information with our visitors.
• Attend all staff meeting days and undertake essential training including safeguarding.
• Ensure that visitor bathrooms during hourly checks are well maintained and rectify any issues.

Experience

• Passion for delivering excellent customer service and effective teamwork with staff and volunteers.
• Flexible and adaptable.
• Proven self-motivator, able to work with varying pressure.
• Experience of face-to-face sales and working to targets.
• Numerate with experience of cash handling & record keeping. Understand the aims of the SPPHPT and its work.
• Attention to detail with a commitment to maintaining high service standards.
• Able to follow work routines with minimal supervision and be well organised.
• Flexible to work alternative days to support the business in covering annual leave and sickness.
• Confident to use SquareUp terminals to sell merchandise.
• Strong communication skills.
• Ability to work in a fast-paced environment and handle issues proactively.

Closing Date: 5pm on 25th October 2026

Job Type: Part-time

Pay: £13.45 per hour

Expected hours: 12.0 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking

Work Location: In person